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Giving clients greater confidence with ARMA-Q

11th March 2016|POSTED BY: Admin

Howard Weinstein and Robert Khalastchy, co-Directors of Sterling Property Management, explain why membership of ARMA will bring benefits to their business.

Howard and Robert founded Sterling Property Management in early 2011. At the time they set up the company, each had been involved in property management for over 20 years – Howard working in the residential sector and Robert within the commercial side of the industry. Knowing that membership of ARMA would give clients greater confidence in their new business, they considered membership of the organisation to be vital.

“From the start, ARMA was an enormous help to us” says Robert. “They have been extremely helpful from the outset, and particularly throughout the process of becoming a full Member. We can honestly say that it didn’t matter who we spoke to, they were always more than happy to provide any assistance they could.”

“When ARMA-Q was set up, we felt that the accreditation process involved was extremely useful indeed, as whilst we already had various procedures in place, it gave us the opportunity to review and improve upon them, giving us added confidence that we were providing the best service we possibly can” advises Howard. “We are extremely proud that Sterling has become a member of ARMA.”

“Although the process was a stringent one, having now been awarded Member status, we now have the confidence to know that all practices adopted are entirely up to date, and all that we do is indeed accomplished in the correct manner” says Michaela Foden, one of Sterling’s property managers, who was instrumental in collating the information required.

Feedback from clients, both old and new, has been extremely positive. “Our customers are very happy with the quality of service they receive from Sterling and part of this is due to the exacting standards that are demanded by ARMA” notes Robert. “It’s also good to know that there are always experts on hand that we can call upon, should we require guidance on any matters relating to management.”

Over the years since its foundation, Sterling Property Management has developed a list of clients across London, particularly in the capital’s affluent districts such as the City, Westminster, Kensington, Maida Vale and Hampstead. However, the real estate value of the properties they manage means that their residents demand the highest quality service from their managing agent. Any issues arising must be dealt with in a quick and efficient manner while always keeping an eye on costs.

“In accordance with ARMA practice, Sterling Property Management run a very strict service charge collection process ensuring that arrears are kept to an absolute minimum. In the majority of cases, arrears are at zero, which allows works to be undertaken and bills to be paid in a timely manner” says Robert.

“Sterling Property Management is a member of Ombudsman Services: Property – one of the three organisations dedicated to resolving consumer complaints about property firms that have signed up to the service. This too gives clients the confidence that they have a voice should any dispute arise” adds Michaela.

“We take the data protection of our clients very seriously, and as such are also members of the Information Commissioners Office, whose role is to uphold information rights in the public interest. This also provides clients with the peace of mind that their personal details will remain confidential.”

Howard says that “Looking to the future, we intend to continue expanding the company without sacrificing the excellent customer service that we are confident we continue to provide. As the company moves forward, we all value the fact that ARMA will continue to be by our side.”