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12th February 2015|POSTED BY: Admin

ARMA-Q – the landmark self-regulatory regime for the residential leasehold management sector is now live.

The new regime, which has received cross-party support, has been developed by the industry’s trade body ARMA and contains a number of measures specifically designed to protect leaseholders.

ARMA agents are now regulated by an independent panel led by former housing minister Keith Hill. Mr Hill is supported by nine lay members. It's the first time that managing agents have been subject to such regulation.

All ARMA members have to comply with the ARMA-Q consumer charter and professional standards. These have been designed to promote honesty, fairness, transparency and timeliness in all areas of residential leasehold management.