Raising standards in residential leasehold management
ARMA is the leading trade association for residential leasehold management.
What we do
ARMA was founded in 1991 to bring together professionals involved in private residential block management. We...
- Set high standards in residential block management
- Require our members to meet those standards
- Provide technical advice and guidance to our members
- Produce information and advice notes for leaseholders
- Run training courses on the leasehold system
- Promote professionalism in property management
- Campaign for improvements in relevant legislation and policy
ARMA members work to high professional standards and must be part of an independent ombudsman scheme. They agree to comply with the RICS ‘Service Charge Residential Management Code’ and to abide by ARMA’s rules of membership.
ARMA Accreditation (formely know as ARMA-Q) is a real milestone for consumer protection in the residential leasehold sector. It is based on standards developed specifically for the leasehold property management sector and independent regulation.
All ARMA members now have to comply with the Standards and a Consumer Charter.
About our members
ARMA represents firms of managing agents. We do not represent individual property managers. Our members range from small family run businesses looking after a few blocks to national companies managing tens of thousands of flats across numerous developments.
The types of buildings ARMA members manage can vary enormously in size and style; some are new build tower blocks, some are converted houses and others are purpose built mansion blocks dating back to the Twenties and Thirties.
See benefits of becoming a Member here.
Associates are managing agents that are working towards becoming a Member, but do not yet meet the two-year trading rule, or who may have had their application for accreditation declined. This is a transitory category where maximum periods are set and they will either progress to Member, or if still not qualified to do so after the specified period, will no longer receive Member level benefits.
See benefits of becoming an Associate here
A partner is a company that is not directly involved in the block management of flats but whose services are essential for managing agents. This includes commercial service providers such as accountancy firms, solicitors, insurance, management services, debt collection etc.
See benefits of becoming a Partner here.
Affiliates are non-commercial companies involved in the management of leasehold blocks of flats but not eligible for membership such as: Landlords, Residents Managing Company (RMC), Right to Manage Companies (RTM), Residents Associations; or Housing Associations that do not manage residential long leasehold property.
See benefits of becoming an Affiliate here.
About ARMA: In this section
About ARMA members
Find out more about our members and why you should use and ARMA agent
ARMA is governed by a Council of 12 volunteers elected by the membership.
Download ARMA's annual report for 2015/16
You can contact ARMA in a number of ways, by phone, email or send an enquiry via the website.
Meet the Team
ARMA is a small team of dedicated professionals promoting higher standards or Leasehold Management.
A selection of useful links to external websites.
Complaints About ARMA
ARMA Benchmarking Survey 2017