Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online - 1 hour webinar

Date: 11/02/22 - 11/02/22

Duration: Online - 1 hour webinar

Start Time: 12:30

End Time: 13:30

Price for Members of ARMA: £35.00+VAT

Price for Non-member: £60.00+VAT

Book a Place


Back to Training

The GDPR defines a personal data breach as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access to, personal data”. In this webinar, we’ll explore what a data breach is, and the typical protection, investigation and internal reporting procedures agents should have in place. We also consider some examples which will help agents when they are making decisions about whether or not to advise the ICO (Information Commissioner’s Office) or effective individuals about a data breach.


This webinar will cover the following areas: 

  • Understanding what a personal data breach means under GDPR, and looking at examples of breaches agents might deal with.
  • Helping agent recognise a personal data breach.
  • Considering processes and procedures – do they enable breaches to be detected, investigated and reported?
  • Looking at reporting requirements to the relevant supervisory authority and effected individuals.
  • Record keeping (whether or not reports are made).
  • Understanding consequences of failing to notify.


Data protection affects all organisations. All managing agents will be processing personal data, and should have policies, processes and procedures in place. Data breach is one aspect of an agent’s data protection compliance. This webinar is idea for those who have an overall responsibility for data protection in an organisation, and those handling data breaches.

Level: Intermediate/Advanced/Refresher