Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online 1-hour

Date: 01/11/21 - 01/11/21

Duration: Online 1-hour

Start Time: 14:00

End Time: 15:00

Price for Members of ARMA: £35.00+VAT

Price for Non-member: £60.00+VAT

Book a Place


Back to Training

There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges. In some cases, the effects are suspensory and failures can be corrected. In other cases, failures are fatal to the recovery of those service charges. Failing to comply with Section 20B (or the so-called 18 month rule) can result in stale (and unrecoverable) service charges; something all managing agents want to avoid. In this webinar, we’ll explore the 18 month rule in some detail, and look at what it means for managing agents in practice. We’ll consider the latest case law on this topic, and offer some practical guidance for agents to try and avoid stale service charges.


This webinar will cover the following issues:

  • Section 20B – what does the law *actually* say and what does it mean
  • What’s the impact of failing to comply with the provisions of Section 20B
  • Does the 18 month rule apply to account demands for service charges
  • When does the 18 month clock start ticking
  • Section 20B(2) notices: what are they and how can they help stop the clock 
  • Approach of Courts and Tribunals to the 18 month rule. 


This webinar is ideal for managing agents who are managing the collection and recovery of service charges across their portfolio.

Level: Basic / Intermediate / Advanced / Refresher