Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here


Back to Training

A two-day interactive training course, run by ARMA’s Technical Officer, for those looking to gain a wider knowledge of residential leasehold property management. It will provide an in-depth look at the controls and processes required to effectively manage a leasehold block.



• The legal framework

This section covers the legal framework in which managing agents of residential leasehold properties operate. It covers the codes of practice, contract law, leases, management agreements, Acts of Parliament and case law that are aimed specifically at leasehold property.

• The First-tier Tribunal (Property Chamber)

Those attending will be equipped with a knowledge of the role of the Tribunal, the application process and the format of proceedings.

• Section 20 consultation

Attendees will learn of the requirements and procedures of Section 20 consultation (Qualifying Works and Qualifying Long-Term Agreements), dispensation and a growing body of case law.

• Financial control

This section will walk through the financial year of a property from creating a service charge budget, long-term maintenance plans and budgeting for reserve and sinking funds, managing the service charge account, bank accounts and fees to service charge year-end accounts and effective debt recovery.

• The building

Throughout the course, attendees will gain knowledge of the basic elements of a building; its life cycle, maintenance responsibilities, managing contracts, defects, insurance and insurance claims.

• Health & safety responsibilities

Those attending will be introduced to the minimum health and safety knowledge essential to managing leasehold blocks, giving them comfort to perform their day job safely. This will include the duty of care, regulatory framework and risk assessments.



This course is ideal for those with existing experience in residential property management and who wish to gain wider or more specific knowledge of the sector, or as an in-depth refresher, and those moving from letting to residential leasehold management.