Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here


Back to Training

The saying goes that there is nothing certain in life except death and taxes. But if you are a property manager, it is (almost) certain that you will visit the Tribunal during your property management career. This one-day training course is aimed at those who are getting involved in Tribunal proceedings, and also those who would like to get involved. We will equip the attendees with knowledge and skills to conduct non-complex hearings before the Tribunal. Pre-reading materials, including a specimen lease, will be provided in advance of the training, enabling delegates to read up and be prepared to take part in the role-playing activities throughout the course of the day.


What the course covers: 

• Understanding who and what the Tribunal is

• Understanding the role of the applicant/ respondent

• Understanding the role of the property manager before the Tribunal

• Understanding the approach of the Tribunal to service charge disputes. Including jurisdiction, evidence, bundles, and how to present/defend service charge cases

• Understanding dispensation from consultation

• Analysis of Daejan v Benson

• Understanding the Tribunal’s approach to applications for dispensation from consultation, including jurisdiction, evidence, bundles, and how to present these applications

• Understanding the Tribunal’s approach to dealing with breaches of lease, including jurisdiction, evidence, bundles, and how to present these types of application. 


This highly interactive course is ideal for those who either currently get involved in Tribunal proceedings or have a desire to do so.