Association of Residential Managing Agents

Members' Area

TC27 The Procedural and Technical Issues of Section 20


Date: 24/07/19

Duration: 7 hours

Start Time: 09:30

End Time: 05:00

Price for Members of ARMA: £195.00+VAT

Price for Non-member: £270.00+VAT

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A one day practical workshop covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.



  • When consultation is required
  • The Regulations - 5 variations on a theme!
  • Requirements of Notices to satisfy each of the Regulations
  • The sequence of events and timescales
  • Minimum requirements and best practice
  • "Service" of the Notices/proof of service
  • Raising the funds-v-adequate reserve fund
  • Qualifying Long Term Agreements: managing agents' contracts; CHP systems; 5 year limit
  • New developments and public sector partnering regimes
  • Private Landlord's Consultation with RSL/Housing Associations in the light of 'Oakfern-v-Ruddy'
  • Use of Tribunal applications for dispensation/Section 20(1)/20ZA
  • The nomination by leaseholders of unsuitable and/or numerous contractors
  • Summarising "observations" - how far do you go?
  • Choice of contractor, implications of not using the cheapest
  • Consequences of non-compliance for managing agents - client management and risk reduction


  • Property managers or assistant property managers with some experience of advising clients on and processing Section 20s.
  • It's also useful for managers who would like a refresher on (or introduction to) the required procedures of Section 20
  • Those who would like to address the practical issues, problems and complications that can arise during and after the Section 20 procedure.