Association of Residential Managing Agents

Members' Area

TC27 The Procedural and Technical Issues of Section 20


As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online - 6-hrs (2 hours per day)

Date: 16/02/22 - 18/02/22

Duration: Online - 6-hrs (2 hours per day)

Start Time: 10:00

End Time: 12:00

Price for Members of ARMA: £100.00+VAT

Price for Non-member: £175.00+VAT

Book a Place


Back to Training

A 6-hour course being be run over 3 consecutive days (2-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.


  • When consultation is required
  • The Regulations - 5 variations on a theme!
  • Requirements of Notices to satisfy each of the Regulations
  • The sequence of events and timescales
  • Minimum requirements and best practice
  • "Service" of the Notices/proof of service
  • Raising the funds-v-adequate reserve fund
  • Qualifying Long Term Agreements: managing agents' contracts; CHP systems; 5 year limit
  • New developments and public sector partnering regimes
  • Private Landlord's Consultation with RSL/Housing Associations in the light of 'Oakfern-v-Ruddy'
  • Use of Tribunal applications for dispensation/Section 20(1)/20ZA
  • The nomination by leaseholders of unsuitable and/or numerous contractors
  • Summarising "observations" - how far do you go?
  • Choice of contractor, implications of not using the cheapest
  • Consequences of non-compliance for managing agents - client management and risk reduction


  • Property managers or assistant property managers with some experience of advising clients on and processing Section 20s.
  • It's also useful for managers who would like a refresher on (or introduction to) the required procedures of Section 20
  • Those who would like to address the practical issues, problems and complications that can arise during and after the Section 20 procedure.