Association of Residential Managing Agents

Members' Area

TC11: Residential Service Charge Accounts Guidance


As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online-6 hours (3 hours per day)

Date: 01/12/21 - 02/12/21

Duration: Online-6 hours (3 hours per day)

Start Time: 09:30

End Time: 12:30

Price for Members of ARMA: £100.00+VAT

Price for Non-member: £175.00+VAT

Book a Place


Back to Training

A 2 day interactive webinar discussion addressing best practice for service charge accounting.


[NOTE: This forum is not designed to teach book-keeping and is not suitable for relatively inexperienced accounts staff or property managers.]

A 6-hour interactive discussion forum addressing best practice for service charge accounting.

What you will get out of it:

  • Understand the difference between corporate and service charge accounting
  • Gain an overview of corporate accounts: RMCs, dormant companies, legal requirements, etc.
  • Learn best practice for service charge accounting from budget to year end
  • Find out about the management of receipts and payments
  • Explore the procedures for the accurate allocation of costs
  • Learn about the production of accounts under lease and legal requirements
  • Explaining service charge accounts - accruals, prepayments, balance sheet
  • Understand reserve fund expenditure
  • Find out how to treat year end surpluses and deficits
  • Learn about the chain of responsibility including who signs off the accounts
  • Appreciate the benefits of adopting new articles for RMCos
  • Understand taxation issues in connection with RMCos and with service charge accounts/income
  • Get the opportunity to discuss common problems encountered in presenting accounts to clients and leaseholders


Who should attend:

  • Accounts staff who need to understand the requirements of lease and law in the production of accounts
  • Property managers whose input is required during the service charge year from their clients
  • It may also be suitable for senior managers who are responsible for the corporate strategy within their accounts department

[NOTE: This forum is not designed to teach book-keeping and is not suitable for relatively inexperienced accounts staff or property managers.]