Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online-6 hours (2 hours per day)

Date: 08/11/21 - 10/11/21

Duration: Online-6 hours (2 hours per day)

Start Time: 10:00

End Time: 12:00

Price for Members of ARMA: £100.00+VAT

Price for Non-member: £175.00+VAT

Book a Place


Back to Training

This practical and highly engaging 6-hour course being run over 3 consecutive days (2-hours per day) provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.


The speed of change in business today, especially in property management, can be very overwhelming. We are constantly bombarded with new challenges, new information, new technologies, new threats and new opportunities alongside the ever-increasing expectations of leaseholders and clients. All of which are taking their toll on our employees as they struggle to endure and survive the resulting high levels of stress, and in turn have a serious impact on businesses through:

  • High employee absenteeism and presenteeism (working while sick)
  • Regular burn out
  • Higher instances of mental health issues
  • Lower employee engagement
  • Lower employee motivation
  • Lower productivity
  • High staff turnover
  • Reputational risk
  • High associated costs resulting from all the above.

Therefore, the need to be resilient has never been greater!

What the course covers:

  • Why we experience stress and how to manage it
  • Challenging negative thought patterns
  • Understanding what motivates us
  • Communicating assertively and with confidence
  • Managing workload, time and constant interruptions
  • Problem solving and decision making
  • Developing strong, positive working relationships
  • Developing empathy
  • Developing optimism, positivity and open mindedness
  • Combating feeling overwhelmed and understanding how to gain control.


The course is suitable for anyone taking on a managerial/leadership role or developing as a leader.