Association of Residential Managing Agents

Members' Area

TC83 : DEVELOPING RESILIENCE

LONDON - ARMA OFFICES SW19 4DP

Date: 14/11/19

Duration: 7 hours

Start Time: 09:30

End Time: 05:00

Price for Members of ARMA: £195.00+VAT

Price for Non-member: £270.00+VAT

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Description

This practical and highly engaging one-day course provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.


Content

The speed of change in business today, especially in property management, can be very overwhelming. We are constantly bombarded with new challenges, new information, new technologies, new threats and new opportunities alongside the ever-increasing expectations of leaseholders and clients. All of which are taking their toll on our employees as they struggle to endure and survive the resulting high levels of stress, and in turn have a serious impact on businesses through:

  • High employee absenteeism and presenteeism (working while sick)
  • Regular burn out
  • Higher instances of mental health issues
  • Lower employee engagement
  • Lower employee motivation
  • Lower productivity
  • High staff turnover
  • Reputational risk
  • High associated costs resulting from all the above.

Therefore, the need to be resilient has never been greater!

What the course covers:

  • Why we experience stress and how to manage it
  • Challenging negative thought patterns
  • Understanding what motivates us
  • Communicating assertively and with confidence
  • Managing workload, time and constant interruptions
  • Problem solving and decision making
  • Developing strong, positive working relationships
  • Developing empathy
  • Developing optimism, positivity and open mindedness
  • Combating feeling overwhelmed and understanding how to gain control.


Audience

The course is suitable for anyone at any level who wants to develop their resilience skills.