Training Courses
Comprehensive training in residential leasehold management
ARMA ONLINE TRAINING
As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.
Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.
We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.
We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.
We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk
SYSTEM CHECK TO BE UNDERTAKEN:
In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee
The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.
COMPUTER AUDIO:
When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar.
Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.
Technical issue FAQ Click Here
In This Section
Key
In-House Courses
We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources
and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
TC55: Introduction to General Health and Safety for Property Managers
About
A 6-hour course being run over 2 consecutive days (3-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path.
Online
— 17/10/22 - 18/11/22
TC69: POOLS AND GYMS IN RESIDENTIAL BLOCKS
About
A 3-hours webinar in best practice of the management and maintenance of leisure facilities in residential blocks which will give property managers and organisations an understanding of current best practice when managing blocks with gyms, swimming pools and other leisure facilities.
Online
— 26.09.22
TC103: Property Transfers – Implications for Property Managers
About
Leasehold properties change hands on a regular basis. During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to.
Online
— 17/11/22 - 18/11/22
TC104 – EFFECTIVE TIME MANAGEMENT
About
Time management is a term that we often use but, we can’t actually ‘manage’ time. We can’t slow it down or speed it up. However, what we can do is understand how to use our time more effectively to be more productive and get more ‘stuff’ done.
Online
— 22.09.22
W11: DEALING WITH SECTION 20B: THE “18 MONTH RULE”
About
There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges.
Online
— 23/09/22 (1.5 hours)
TC1: INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT
About
A 6-hour course being run over 2 days (3-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.
Online 27-28 September 6-hrs (3 hours each day)
— 27/09/22 - 28/09/22
Online 15-16 November 6-hrs (3 hours each day)
— 15/11/22 - 16/11/22
TC68: COMMUNAL HEATING FOR APARTMENT BLOCKS – HALF DAY COURSE
About
This 2-and-a-half-hour immersion session is essential for any PM managing a block with communal heating, hot water and /or CHP installed. Looking closely at the evolving energy landscape and new challenges affecting Managing Agents’ responsibilities, this bespoke and practical course will provide members with specific knowledge to ensure compliance under the Heat Network (Metering and Billing) Regulations.
Online - 2.5 hours over 1 day
— 03/10/2022
TC11: RESIDENTIAL SERVICE CHARGE ACCOUNTS GUIDANCE
About
A 6-hour interactive discussion forum addressing best practice for service charge accounting.
Online - 6 hours over 2 days (3 hours per day)
— 07/11/22 - 08/11/22
TC39 READING LEASES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.
Online -6 hours (3 hours per day)
— 31/10/22 - 01/11/22
TC59: MANAGING YOUR FIRST PORTFOLIO – LEGAL WORKSHOP
About
A 6-hour course being be run over 3 consecutive days (2-hours per day). Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them.
Online - 6 hours over 3 days (2 hours per day)
— 04/10/22 - 06/10/22
W7: FAÇADE FIRE SAFETY
About
A 90-minute, CPD certified training session to give a specialist introduction to façade issues, the current situation, process and remediation solutions.
Online - 1.5 hours over 1 day
— 15/09/22
TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.
Online - 6 hours over 2 days (3 hours per day)
— 12/12/2022 - 13/12/2022
Online - 6 hours over 2 days (3 hours per day)
— 5/9/2022 - 6/9/2022
TC27 THE PROCEDURAL AND TECHNICAL ISSUES OF SECTION 20
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
Online - 6 hours over 2 days (3 hours per day)
— 12/09/22 - 13/09/22
Online - 6 hours over 2 days (3 hours per day)
— 05/12/22 - 06/12/22
TC102: COMPANY DIRECTORS AND SECRETARIAL DUTIES AND RESPONSIBILITIES
About
Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies in England and Wales.
6 hours over 2 days (3 hours per day)
— 19/09/2022 - 20/09/2022
W1: DEALING WITH PROBLEMS OF SHORT-TERM (AND NIGHTLY) LETTING OF FLATS
About
In this webinar, we’ll explore some of the issues and challenges faced by short- term letting. The focus of this webinar is on the potential clauses of leases that might be breached by this behaviour, and the potential recourse a management company or landlord may have.
Online - 1 hour
— 21/10/22
TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.
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TC98: GRANTING CONSENT AND LICENCES TO ALTER – HALF DAY COURSE
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.
3 Hours in one day
— 15/12/2022
TC84: DEVELOPING LEADERSHIP
About
This interactive and engaging 7.5-hour course being run over 3 consecutive days (2.5-hours per day - with 30 minutes each day for questions), covers practical solutions to today’s leadership challenges and the resources to develop resilient, engaged and trusting teams.
Online - 7.5 hours over 3 days (2.5 hours per day)
— 24/10/22 - 26/10/22
TC62: FIRE SAFETY MANAGEMENT (SENIOR-LEVEL) FOR RESIDENTIAL MANAGING AGENTS
About
This course is for directors and senior managers responsible for fire safety management in residential blocks of flats. The course explains the guidance given in ARMA’s Fire Safety Management in Flats publication and provides leasehold and legal tools that can be used to enforce leaseholder fire safety compliance.
Online - 6 hours over 3 days (2 hours per day)
— 23/11/22 - 25/11/22
TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS (NOT DATE SPECIFIC)
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
TC86: CONCIERGE TRAINING COURSE (NOT DATE SPECIFIC)
About
A comprehensive three-day programme to train new and existing site-based staff in the three key areas they need: Fire Awareness; Health & Safety; and Customer Service training.
Ongoing
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TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
— Ongoing