Training Courses
Comprehensive training in residential leasehold management
ARMA ONLINE TRAINING
As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.
Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.
We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.
We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.
We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk
SYSTEM CHECK TO BE UNDERTAKEN:
In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee
The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.
COMPUTER AUDIO:
When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar.
Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.
Technical issue FAQ Click Here
In This Section
Key
In-House Courses
We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources
and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
TC1: INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT
About
A 6-hour course being run over 3 days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.
Online 18-20 July 6-hrs (2 hours each day)
— 18/07/22 - 20/07/22
TC11: RESIDENTIAL SERVICE CHARGE ACCOUNTS GUIDANCE
About
A 6-hour interactive discussion forum addressing best practice for service charge accounting.
Online - 6 hours over 2 days (3 hours per day)
— 04/07/22 - 05/07/22
TC39 READING LEASES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.
Online-6 hours (3 hours per day)
— 27/06/22 - 28/06/22
TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT
About
The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.
Online - 6 hours over 2 days (3 hours per day)
— 20/07/2022 - 21/07/2022
TC27 THE PROCEDURAL AND TECHNICAL ISSUES OF SECTION 20
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
Online - 6 hours over 2 days (3 hours per day)
— 12/09/22 - 13/09/22
Online - 6 hours over 2 days (3 hours per day)
— 05/12/22 - 06/12/22
TC100: COMPANY LAW BASICS FOR MANAGEMENT COMPANIES
About
Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies. With corporate-based challenges from members on the increase, it is important that managing agents are familiar with company law basics.
3 hours
— 05/07/2022
TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.
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TC98: GRANTING CONSENT AND LICENCES TO ALTER – HALF DAY COURSE
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.
Online - 6 hours over 2 days (3 hours per day)
— 22/07/22
TC80: ADVANCED HEALTH AND SAFETY MANAGEMENT FOR RESIDENTIAL MANAGING AGENTS
About
An advanced Online Webinar, run over 3 days, for directors and senior managers who are responsible for undertaking the management of health and safety risk within their own organisation and on behalf of their clients to ensure that they comply with current health and safety law.
Online - 6 hours over 3 days (2 hours per day)
— 06/07/22 - 08/07/22
TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS (NOT DATE SPECIFIC)
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
TC86: CONCIERGE TRAINING COURSE (NOT DATE SPECIFIC)
About
A comprehensive three-day programme to train new and existing site-based staff in the three key areas they need: Fire Awareness; Health & Safety; and Customer Service training.
Ongoing
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TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
— Ongoing