Training Courses
Comprehensive training in residential leasehold management
ARMA ONLINE TRAINING
We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk
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In This Section
Key
In-House Courses
We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources
and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
W14: Deeds of Variations: a practical guide for property managers
About
Are you a property manager facing an increased number of requests for deeds of variation? In this session, we’ll explore the reasons behind the requests, together a discussion around the common types of requests for variation sought by both leaseholders and owners of freehold properties, including the increased demand for mortgage protection clauses. We’ll consider steps involved in varying leases (and transfers), and an overview of the process involved from the point of view of managing agents. We’ll also consider the frequent requests made to cancel, add and/or amend restrictions.
Online
— 12/12/2023
W15: Introduction and Overview of Variable Estate Rent Charges
About
An estate rent charge is an annual sum paid to a third party (often a management company) to maintain parts of a new estate. With many managing agents now manging developments where an estate rent charge is payable by the owners, in this webinar we’ll explore rentcharges, enforcement of rentcharges in the event of non-payment (including discussion on the Upper Tribunal decision in Roberts v Lawton), and the frequent requests that are made for deeds of variation.
Online
— 14/12/2023
TC113: Social Media Marketing – Best Business Practice for 2024
About
The course is designed to address the specific needs and challenges faced by residential managing agents, ensuring that the content is directly applicable to the intricacies of the property management sector.
Online
— 6/12/2023
TC1: INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT
About
A 6-hour course being run over 2 days (3-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.
Online
— 16.01.24 to 17.01.24
Online
— 12.02.24 to 13.02.24
Online
— 18.03.24 to 19.03.24
W12 – Flat Front Doors (Conducting Basic Fire Door Checks)
About
This training course delivers instruction on how to conduct basic fire door checks under Regulation 10 of the Fire Safety (England) Regulations 2022. It will aim to enable those with the responsibility for conducting routine fire door checks to appreciate the purpose and role of a fire door and how to identify common faults in fire doors for remediation.
Online
— 24.01.24
Online
— 07.03.24
W9: DEALING WITH PROPERTY TRANSFERS
About
During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to. In this webinar we’ll explore the typical requirements found in leases, and consider how managing agents should approach and enforce compliance with those requirements.
Online
— 25.01.24
TC108: Introduction To The Building Safety Act For Property Managers
About
This course delivers guidance on managing buildings in scope under the Building Safety Act 2022. Through interactive and engaging contents participants will gain confidence in delivering positive building safety outcomes in their areas of responsibilities.
Online
— 01.02.24 to 02.02.24
TC105: Effective Complaints Handling
About
The property business is a people business, and good business means you will deal with a range of people. Inevitably some of those people will be dissatisfied and will make complaints.
Online
— 07.03.24
TC69: POOLS AND GYMS IN RESIDENTIAL BLOCKS
About
A 3-hours webinar in best practice of the management and maintenance of leisure facilities in residential blocks which will give property managers and organisations an understanding of current best practice when managing blocks with gyms, swimming pools and other leisure facilities.
Online
— 09.02.24
TC103: Property Transfers – Implications for Property Managers
About
Leasehold properties change hands on a regular basis. During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to.
Online
— 24.01.24 to 25.01.24
W11: DEALING WITH SECTION 20B: THE “18 MONTH RULE”
About
There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges.
Online
— 16.02.24
TC11: RESIDENTIAL SERVICE CHARGE ACCOUNTS GUIDANCE
About
A 6-hour interactive discussion forum addressing best practice for service charge accounting.
Online
— 04.03.2024 to 05.03.2024
TC39 READING LEASES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.
Online
— 04/03/2024 - 05/03/2024
TC66: INTRODUCTION TO FIRE SAFETY FOR PROPERTY MANAGERS
About
A 6-hour course being be run over 2 consecutive days (3-hours per day). This course is provided for block managers looking to learn the basics of fire safety for residential buildings. It gives basic information for managing the fire risks of common parts of blocks of flats and delves in to the essential grounding of the Regulatory Reform (Fire Safety) Order 2005. At the end of this course, you will understand who is responsible for what and why in terms of fire safety and will have a basic knowledge of the changes happening in this all-important area of block management.
Online
— 14.03.24 to 15.03.24
TC59: MANAGING YOUR FIRST PORTFOLIO – LEGAL WORKSHOP
About
A 6-hour course being be run over 3 consecutive days (2-hours per day). Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them.
Online
— 28.02.24 to 01.03.24
TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.
Online
— 29.01.24 to 30.01.24
TC27 THE PROCEDURAL AND TECHNICAL ISSUES OF SECTION 20
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
Online
— 11.12.23 to 12.12.23
Online
— 22.01.24 to 23.01.24
TC100: COMPANY LAW BASICS FOR MANAGEMENT COMPANIES
About
Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies. With corporate-based challenges from members on the increase, it is important that managing agents are familiar with company law basics.
Online
— 23.02.24
W2: LEASEHOLD ASSIGNMENT: WHO’S LIABLE FOR THE ARREARS?
About
Leasehold properties change hands on a regular basis. If there are service charges which haven’t been settled, what happens to those arrears on any sale, transfer or disposition? Who should be pursued: the outgoing leaseholder or the incoming one? And what procedure can (and should) be followed?
Online
— 26.01.24
TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS (NOT DATE SPECIFIC)
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
TC86: CONCIERGE TRAINING COURSE (NOT DATE SPECIFIC)
About
A comprehensive three-day programme to train new and existing site-based staff in the three key areas they need: Fire Awareness; Health & Safety; and Customer Service training.
Ongoing
—
TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
— Ongoing