Association of Residential Managing Agents

Members' Area

Training Courses

Comprehensive training in residential leasehold management

ARMA ONLINE TRAINING

As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk

 

SYSTEM CHECK TO BE UNDERTAKEN:

In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link  https://support.goto.com/webinar/system-check-attendee

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.

COMPUTER AUDIO:

When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Key

Beginner Level
Intermediate Level
Advanced Level

In-House Courses

We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.

ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.

We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.

You can view all of our training courses below and in our Training Programme brochure

You can book our training below.

Filter Displayed Training Courses

TC1: INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT

About

A 6-hour course being run over 3 days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.

Online - 6 hours over 3 days (2 hours per day)

— 13/06/22 - 15/06/22

Online 18-20 July 6-hrs (2 hours each day)

— 18/07/22 - 20/07/22

Read More / Book

TC68: COMMUNAL HEATING FOR APARTMENT BLOCKS – HALF DAY COURSE

About

This 2-and-a-half-hour immersion session is essential for any PM managing a block with communal heating, hot water and /or CHP installed. Looking closely at the evolving energy landscape and new challenges affecting Managing Agents’ responsibilities, this bespoke and practical course will provide members with specific knowledge to ensure compliance under the Heat Network (Metering and Billing) Regulations.

Online - 2.5 hours over 1 day

— 31/05/22

Read More / Book

TC11: RESIDENTIAL SERVICE CHARGE ACCOUNTS GUIDANCE

About

A 6-hour interactive discussion forum addressing best practice for service charge accounting.

Online - 6 hours over 2 days (3 hours per day)

— 04/07/22 - 05/07/22

Read More / Book

TC39 READING LEASES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.

Online-6 hours (3 hours per day)

— 27/06/22 - 28/06/22

Read More / Book

TC66: INTRODUCTION TO FIRE SAFETY FOR PROPERTY MANAGERS

About

A 6-hour course being be run over 2 consecutive days (3-hours per day). This course is provided for block managers looking to learn the basics of fire safety for residential buildings. It gives basic information for managing the fire risks of common parts of blocks of flats and delves in to the essential grounding of the Regulatory Reform (Fire Safety) Order 2005. At the end of this course, you will understand who is responsible for what and why in terms of fire safety and will have a basic knowledge of the changes happening in this all-important area of block management.

Online - 6 hours over 2 days (3 hours per day)

— 07/06/22 - 08/06/22

Read More / Book

W7: FAÇADE FIRE SAFETY

About

A 90-minute, CPD certified training session to give a specialist introduction to façade issues, the current situation, process and remediation solutions.

Online - 1.5 hours over 1 day

— 26/05/22

Read More / Book

TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT

About

The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.

Online - 6 hours over 2 days (3 hours per day)

— 16/06/22 - 17/06/22

Read More / Book

TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.

Online - 6 hours over 2 days (3 hours per day)

— 20/06/22 - 21/06/22

Read More / Book

TC102: COMPANY DIRECTORS AND SECRETARIAL DUTIES AND RESPONSIBILITIES

About

Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies in England and Wales.

6 hours over 2 days (3 hours per day)

— 03/05/22 - 04/05/22

Read More / Book

TC100: COMPANY LAW BASICS FOR MANAGEMENT COMPANIES

About

Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies. With corporate-based challenges from members on the increase, it is important that managing agents are familiar with company law basics.

3 hours

— 30/06/22

Read More / Book

W1: DEALING WITH PROBLEMS OF SHORT-TERM (AND NIGHTLY) LETTING OF FLATS

About

In this webinar, we’ll explore some of the issues and challenges faced by short- term letting. The focus of this webinar is on the potential clauses of leases that might be breached by this behaviour, and the potential recourse a management company or landlord may have.

Online - 1 hour

— 23/06/22

Read More / Book

TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS

About

Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.

Read More / Book

TC98: GRANTING CONSENT AND LICENCES TO ALTER – HALF DAY COURSE

About

Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease.

Online - 6 hours over 2 days (3 hours per day)

— 22/07/22

Read More / Book

TC83 : DEVELOPING RESILIENCE

About

This practical and highly engaging 6-hour course being run over 3 consecutive days (2-hours per day) provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.

Online - 6 hours over 3 days (2 hours per day)

— 06/06/22 - 08/06/22

Read More / Book

TC80: ADVANCED HEALTH AND SAFETY MANAGEMENT FOR RESIDENTIAL MANAGING AGENTS

About

An advanced Online Webinar, run over 3 days, for directors and senior managers who are responsible for undertaking the management of health and safety risk within their own organisation and on behalf of their clients to ensure that they comply with current health and safety law.

Online - 6 hours over 3 days (2 hours per day)

— 06/07/22 - 08/07/22

Read More / Book

TC62: FIRE SAFETY MANAGEMENT (SENIOR-LEVEL) FOR RESIDENTIAL MANAGING AGENTS

About

This course is for directors and senior managers responsible for fire safety management in residential blocks of flats. The course explains the guidance given in ARMA’s Fire Safety Management in Flats publication and provides leasehold and legal tools that can be used to enforce leaseholder fire safety compliance.

Online - 6 hours over 3 days (2 hours per day)

— 14/06/22 - 16/06/22

Read More / Book

TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS (NOT DATE SPECIFIC)

About

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

Read More / Book

TC86: CONCIERGE TRAINING COURSE (NOT DATE SPECIFIC)

About

A comprehensive three-day programme to train new and existing site-based staff in the three key areas they need: Fire Awareness; Health & Safety; and Customer Service training.

Ongoing

Read More / Book

TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES

About

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

— Ongoing

Read More / Book