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Training Courses
Comprehensive training in residential leasehold management
ARMA ONLINE TRAINING
As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.
Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.
We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.
We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.
We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk
SYSTEM CHECK TO BE UNDERTAKEN:
In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee
The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.
COMPUTER AUDIO:
When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar.
Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.
Technical issue FAQ Click Here
In This Section
Key
In-House Courses
We can run most of our courses in-house.
For further information email Diana West or call her on 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
TC1 Introduction to Residential Property Management
About
A 6-hour course being be run over 3 consecutive days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.
Online (3 Day Webinar)
— 16/11/20 - 18/11/20
Online (3 Day Webinar)
— 07/12/20 - 09/12/20
TC11: Residential Service Charge Accounts Guidance
About
A 2 day interactive webinar discussion addressing best practice for service charge accounting.
Online - (2 Day Webinar)
— 26/10/20 - 27/10/20 [Sold Out]
Online (2 Day Webinar)
— 02/12/20 - 03/12/20 [Limited]
TC53: MANAGING CONTRACTORS AND IMPLEMENTING CDM 2015
About
A one-day course covering a managing agents’ duties under the Health and Safety at Work etc. Act 1974 when instructing or employing contractors and the duties under the Construction (Design and Management) Regulations 2015 when the work ‘requires construction skills and uses construction materials’. It will help you understand your legal duties and will explain what actions you need to take to comply with those duties. Please note that this course will not address Section 20 issues which are the subject of a separate course.
Online (1 Day Webinar)
— 10/11/20 - 10/11/20
TC27 The Procedural and Technical Issues of Section 20
About
A 6-hour course being be run over 3 consecutive days (2-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
Online (3 Day Webinar)
— 09/12/20 - 11/12/20
TC55: INTRODUCTION TO GENERAL HEALTH AND SAFETY FOR PROPERTY MANAGERS
About
A 6-hour course being be run over 3 consecutive days (2-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path. This course is not intending to turn beginners or new on-site staff into Fire Safety Risk Assessors, CDM experts, etc. merely to furnish them with the awareness to perform the day job safely and give comfort to their employers.
Online (3 Day Webinar)
— 30/11/20 - 02/12/20
TC50: TENDERING FOR NEW MANAGEMENT AND TRIBUNAL APPOINTED MANAGERS
About
An interactive Webinar discussion forum enabling property managers to share experiences and solutions, provide an effective checklist of what to look at and for when tendering for a management or considering whether to engage.
Online (3 Day Webinar)
— 17/11/20 - 19/11/20
TC75: TUPE (TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT) REGULATIONS 2006)
About
A 2 day training Webinar which seeks to provide you with operational guidance for managing the TUPE process. Using real life property examples and an interactive style our aim is to teach you how to navigate your way through the complex TUPE process and feel confident when dealing with TUPE situations. This course is ideal for anyone dealing with the transferring of staff.
Online (2 Day Webinar)
— 19/11/20 - 20/11/20
TC81: LIFT MANAGEMENT - HALF DAY COURSE
About
This 3-hour webinar session will introduce managing agents and property managers to lifts, lift maintenance and their responsibilities under legislation. Participants will gain an understanding of how a lift functions, lift maintenance management, applicable codes and standards and how to plan for when a lift reaches the end of its service life.
Online (Half Day)
— 13/11/20 - 13/11/20
TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT
About
The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.
Online (2 Day Webinar)
— 10/12/20 - 11/12/20
TC98: GRANTING CONSENT AND LICENCES TO ALTER - HALF DAY COURSE
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease. Knowing when permission is required and the basis for giving or refusing consent is an important part of residential leasehold management.
On-line (1 day webinar)
— 28/10/20 - 28/10/20 [Limited]
TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS
About
A comprehensive one-day course aimed at giving property and development managers, with little or no previous HR experience, the basic tools to effectively manage on-site staff. The HR aspects of managing staff can be complex, but this programme is designed to tell you what you should be doing, or not doing, and when you need to seek expert assistance. A one-day course which is available in classroom taught, or online delivery.
On-line (1 day )
— 27/08/20 - 27/08/21 (Ongoing)
TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
On-line (1 day)
— 27/08/20 - 26/08/21 (Ongoing)
TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES
About
A comprehensive, one/two-day course aimed at giving concierges and other front desk staff from the hotel and hospitality sectors the tools they need to thrive in high-end residential developments. Although bringing great transferable customer service skills, they often need help understanding the differences between the residential block and the hospitality sector. A one-day course which is available in both classroom, or online delivery
On-line (2 day)
— 27/08/20 - 27/08/21 (Ongoing)
TC92: Social Media Level 1
About
A half day social media training workshop addressing basic social media practise for businesses, to help you understand more about the world of social media marketing and how it can help your business
Online Webinar (1/2 Day)
— 06/11/20 - 06/11/20
TC93: Social Media Level 2
About
A half-day social media training workshop covering more advanced social media practices for business owners and marketeers, and how to use the platforms to help you achieve your marketing goals.
Online (1/2 Day)
— 27/11/20 - 27/11/20