Training Courses
Comprehensive training in residential leasehold management
Key
In-House Courses
We can run most of our courses in-house.
For further information email Yen Ly or call her on 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
TC1 Introduction to Residential Property Management
About
A one day training course for those new to the sector providing an overview of residential and long leasehold management.
London - ARMA Offices SW19 4DP
— 12/12/18
LONDON - ARMA OFFICES SW19 4DP
— 23/01/19
LONDON - ARMA OFFICES SW19 4DP
— 13/02/19
LONDON - ARMA OFFICES SW19 4DP
— 13/03/19
LONDON - ARMA OFFICES SW19 4DP
— 10/04/19
TC39 Reading Leases
About
A one day interactive course in learning to read leases constructively and understanding the practical application of the principles.
London - Broadway House, SW1H 9NQ
— 20/11/18 [Limited]
MANCHESTER - M3 2EQ
— 18/03/19
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 12/03/19
TC11: Residential Service Charge Accounts Guidance
About
A one day interactive discussion forum addressing best practice for service charge accounting.
MANCHESTER - M3 2EQ
— 07/03/19
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 29/01/19
TC53: MANAGING CONTRACTORS AND IMPLEMENTING CDM 2015
About
A one-day course covering a managing agents’ duties under the Health and Safety at Work etc. Act 1974 when instructing or employing contractors and the duties under the Construction (Design and Management) Regulations 2015 when the work ‘requires construction skills and uses construction materials’. It will help you understand your legal duties and will explain what actions you need to take to comply with those duties. Please note that this course will not address Section 20 issues which are the subject of a separate course.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 12/03/19
MANCHESTER - M3 2EQ
— 21/01/19
TC46 Basic Building Construction and Common Defects
About
A one day course covering the basics and jargon of building structures. It will teach you what to look out for and when to advise calling in the experts. It's not designed to convert property managers into building surveyors but it will give you more confidence in your professional reporting, advice and recommendations.
Birmingham - B3 1NQ
— 22/11/18
MANCHESTER - M3 2EQ
— 04/03/19
TC59: MANAGING YOUR FIRST PORTFOLIO – LEGAL WORKSHOP
About
Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them. This workshop will be based around a fictional block and a copy of its specimen lease and Articles of Association will be provided to all delegates for ‘pre-reading’.
LONDON - ARMA OFFICES SW19 4DP
— 24/04/19
MANCHESTER - M3 2EQ
— 04/02/19
TC27 The Procedural and Technical Issues of Section 20
About
A one day practical workshop covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
MANCHESTER - M3 2EQ
— 28/02/19
LONDON - ARMA OFFICES SW19 4DP
— 15/01/19
TC62: FIRE SAFETY MANAGEMENT (SENIOR LEVEL) FOR RESIDENTIAL MANAGING AGENTS
About
A one-day course for directors and senior managers who undertake and are responsible for fire safety management. Note this course will not enable you to: • Provide safety assistance as required by Regulation 18 of the Regulatory Reform (Fire Safety) Order 2005 • Undertake a fire risk assessment as required by Regulation 9 of the Regulatory Reform (Fire Safety) Order 2005.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 24/01/19
MANCHESTER - M3 2EQ
— 01/04/19
TC41 Managing Mixed-Use Developments
About
Residential and commercial management: An excellent knowledge of one does not imply a competence to handle the other. Tutors : Peter Forrester, FRICS - MD, Peter Forrester SCCS Ltd, Chairman of the RICS Commercial Service Charge Professional Group (lead author for the RICS Code of Practice for service charges in commercial property and co-author of “Residential & Commercial Service Charges”). Jeff Platt, BSc Est Man, FRICS, FIRPM - M.D. Sec20 Ltd, CEO IRPM (Author of the RICS Guidance on Managing Mixed Use Developments).
London - Broadway House, SW1H 9NQ
— 05/12/18
TC65 FIRE SAFETY MANAGEMENT – IMPLEMENTING THE HACKITT REPORT (10.30am - 1.30pm)
About
A half-day workshop to discuss the findings of the Hackitt Report and the implications for managing agents.
MANCHESTER - M3 2EQ
— 03/12/18
TC65 FIRE SAFETY MANAGEMENT – IMPLEMENTING THE HACKITT REPORT (10.00am - 1:00pm)
About
A half-day workshop to discuss the findings of the Hackitt Report and the implications for managing agents.
LONDON - HOLBORN, WC1B 5HA
— 27/02/19
TC55: INTRODUCTION TO GENERAL HEALTH AND SAFETY FOR PROPERTY MANAGERS
About
A one day course designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path. This course is not intending to turn beginners or new on-site staff into Fire Safety Risk Assessors, CDM experts, etc. merely to furnish them with the awareness to perform the day job safely and give comfort to their employers.
MANCHESTER - M3 2EQ
— 31/01/19
LONDON - ARMA OFFICE, SW19 4DP
— 27/03/19
TC66: INTRODUCTION TO FIRE SAFETY FOR PROPERTY MANAGERS
About
This course is provided for block managers looking to learn the basics of fire safety for residential buildings. It gives basic information for managing the fire risks of common parts of blocks of flats and delves in to the essential grounding of the Regulatory Reform (Fire Safety) Order 2005. At the end of this course, you will understand who is responsible for what and why in terms of fire safety and will have a basic knowledge of the changes happening in this all-important area of block management.
LONDON - WIMBLEDON SW19 4DP
— 21/03/19
MANCHESTER - M3 2EQ
— 17/01/19
TC67: HOW TO BE AN EXCEPTIONAL CONCIERGE – BEST PRACTICE
About
This is a full-day classroom-based training course that seeks to raise the level of service given by concierges, porters, and caretakers in a fun and interactive way using videos, role plays and group discussions. It also covers fire safety responsibilities faced by on-site staff. This course is tailored to cover what is expected when working on-site in residential buildings.
LONDON - HOLBORN WC1B 5HA
— 20/03/19
TC37: RIGHT TO MANAGE: THE PROCESS AND THE PITFALLS
About
The Commonhold and Leasehold Reform Act 2002 provides another route for leaseholder empowerment and a method for taking control of a building. But the simple process envisaged by the Act has not come to pass and technical problems and pitfalls aplenty exist to catch the unwary. Moreover, the process of acquisition of management functions and the extent of those functions is not as user-friendly as property managers or leaseholders might wish. This one-day course deals with both the legal process and the practical issues arising from RTM claims.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 28/02/19
TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES
About
A one-day interactive course walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.
LONDON - ARMA OFFICES SW19 4DP
— 26/02/19
MANCHESTER - M3 2EQ
— 04/04/19
TC50: TURNING AROUND TROUBLESOME MANAGEMENTS (TENDERING FOR NEW MANAGEMENT AND TRIBUNAL APPOINTED MANAGERS)
About
A one-day interactive discussion forum enabling property managers to share experiences and solutions, provide an effective checklist of what to look at and for when tendering for a management or considering whether to engage.
LONDON - ARMA OFFICES SW19 4DP
— 07/03/19
TC51: PROPERTY TRANSFERS – IMPLICATIONS FOR PROPERTY MANAGERS
About
A one-day training course enabling those involved with property transfers to read leases constructively and deal confidently and safely with the process to ensure a smooth transfer of the property to the purchaser.
MANCHESTER - M3 2EQ
— 28/03/19
TCX1: UNDERSTANDING RESIDENTIAL PROPERTY MANAGEMENT
About
A two-day training course for those looking to gain a wider knowledge of residential leasehold property management, which provides an in-depth overview of the controls and process required.
LONDON - ARMA OFFICES SW19 4DP
— 05/02/19
TC69: POOLS AND GYMS IN RESIDENTIAL BLOCKS
About
A one-day course in best practice of the management and maintenance of leisure facilities in residential blocks which will give property managers and organisations an understanding of current best practice when managing blocks with gyms, swimming pools and other leisure facilities.
MANCHESTER - M3 2EQ
— 25/02/19
LONDON - WIMBLEDON SW19 4DP
— 11/04/19
TC71: COMPANY DIRECTORS AND SECRETARIAL DUTIES AND RESPONSIBILITIES
About
A one-day course highlighting key responsibilities and duties of Company Secretaries and Directors specifically in relation to RMC’s.
LONDON - WIMBLEDON SW19 4DP
— 06/03/19
TC73: SOCIAL MEDIA LEVEL 1 - HALF DAY COURSE
About
A half-day social media training workshop addressing basic social media practice for businesses, to help you understand more about the world of social media marketing and how it can help your business.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 13/02/19
BIRMINGHAM - B3 1NQ
— 10/04/19
TC74: SOCIAL MEDIA ADVANCED LEVEL 2 - HALF DAY COURSE
About
A half-day social media training workshop covering more advanced social media practices for business owners, and how to use the platforms to help you achieve your marketing goals.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 13/02/19
BIRMINGHAM - B3 1NQ
— 10/04/19
TC75: TUPE (TRANSFER OF UNDERTAKINGS (PROTECTION OF EMPLOYMENT) REGULATIONS 2006)
About
This is a full-day of classroom-based training which seeks to provide you with operational guidance for managing the TUPE process. Using real life property examples and an interactive style our aim is to teach you how to navigate your way through the complex TUPE process and feel confident when dealing with TUPE situations. This course is ideal for anyone dealing with the transferring of staff.
LONDON - ARMA OFFICES SW19 4DP
— 27/02/19
TC76: PRACTICAL HR FOR LINE MANAGERS – RECRUITMENT AND RETENTION
About
This is a full-day classroom-based training session for any managers who are responsible for recruiting and managing staff. We use real life practical property examples to improve your understanding of the basics of HR best practice in order to maximise staff performance and ensure they are legally compliant.
LONDON - ARMA OFFICES SW19 4DP
— 26/03/19
TC77: PRESENTATION SKILLS IN THE TRIBUNAL
About
The saying goes that there is nothing certain in life except death and taxes. But if you are a property manager, it is (almost) certain that you will visit the Tribunal during your property management career. This one-day training course is aimed at those who are getting involved in Tribunal proceedings, and also those who would like to get involved. We will equip the attendees with knowledge and skills to conduct non-complex hearings before the Tribunal. Pre-reading materials, including a specimen lease, will be provided in advance of the training, enabling delegates to read up and be prepared to take part in the role-playing activities throughout the course of the day.
LONDON - ARMA OFFICES SW19 4DP
— 30/01/19
TC78: WITNESS SKILLS (COURT/TRIBUNAL HEARING) PART 1
About
Have you ever been called to act as a witness at a County Court trial or Tribunal hearing? Did you know what to expect and were you prepared for what happened? This highly interactive one-day course is designed to take away the fear factor and equip attendees with the skills and knowledge so that they are prepared for the next time they give evidence as a witness in either the County Court or Tribunal. Pre-reading materials, including a specimen lease and case materials, will be provided in advance of the course, enabling delegates to read up and be prepared to take an active part in the practical activities throughout the course of the day.
LONDON - ARMA OFFICES SW19 4DP
— 31/01/19
TC79: WITNESS SKILLS (EXPERT WITNESSES) PART 2
About
As an expert in your field, you may be called upon to give evidence at County Court or the Tribunal. Do you know what to expect, and are you prepared for what may happen? This highly interactive half-day course is designed to assist in equipping expert witnesses with the skills and techniques they will need for when they are called upon to give evidence. Pre-reading materials, including a specimen lease and case material, will be provided in advance of the course, enabling delegates to come to the course fully prepared to take an active part.
LONDON - ARMA OFFICES SW19 4DP
— 28/03/19
TC80: ADVANCED HEALTH AND SAFETY MANAGEMENT FOR RESIDENTIAL MANAGING AGENTS
About
An advanced one-day course for directors and senior managers who are responsible for undertaking the management of health and safety risk within their own organisation and on behalf of their clients to ensure that they comply with current health and safety law.
LONDON - ARMA OFFICES SW19 4DP
— 03/04/19
MANCHESTER - M3 2EQ
— 29/04/19
TC81: LIFT MANAGEMENT - HALF DAY COURSE
About
A half-day course, which will introduce managing agents and property managers to lifts, lift maintenance and their responsibilities under legislation. Participants will gain an understanding of how a lift functions, lift maintenance management, applicable codes and standards and how to plan for when a lift reaches the end of its service life.
LONDON - ARMA OFFICES SW19 4DP
— 25/04/19
MANCHESTER - M3 2EQ
— 14/02/19
TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT
About
The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.
LONDON - ARMA OFFICES SW19 4DP
— 14/03/19
MANCHESTER - M3 2EQ
— 28/01/19
TC70: DISASTER RECOVERY PLANNING
About
A half-day, fully immersive, interactive workshop which will provoke conversation, align best practice and the necessity for disaster recovery planning. Delegates will receive pre-reading material in advance of the workshop to enable delegates to read up and be prepared to take part in role-playing activities on the day.
LONDON - ARMA OFFICES SW19 4DP
— 04/04/19
TC72: LEADERSHIP AND MANAGEMENT TRAINING FOR ON-SITE STAFF
About
This is a full-day of classroom-based training which introduces experienced concierges and porters to the different models of leadership, giving them practical tools to help shape their personal style and make them more effective leaders. In the same way, the course is appropriate for any head concierges and porters who are looking to update their leadership style. The aim is to help your staff identify their preferred leadership style and consider what traits, tools and techniques can help them to become the leaders they want to be.
LONDON - ARMA OFFICE, SW19 4DP
— 30/04/19
STRESS WORKSHOP WITH ALEX CROW - MORNING SESSION (10am-12pm)
About
The workshop is highly interactive, with the attendees learning Mindfulness and Neuro-Linguistic Programming (NLP) techniques for re-thinking stress, dealing with conflict and enhancing communication which they can use at work and at home. It gives everyone the strategies to cope with any type of stress before it happens, whether at home or at work. About the tutor: Alex Crow served as a policeman in the Metropolitan Police for 15 years. Then, 20 years ago he left to pursue his dreams of performing for a living. Alex decided to become a mindreader! After studying body language, psychology, NLP, hypnosis and a host of other techniques, he now travels the world performing and training.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 23/01/19
STRESS WORKSHOP WITH ALEX CROW - AFTERNOON SESSION (1pm-3pm)
About
The workshop is highly interactive, with the attendees learning Mindfulness and Neuro-Linguistic Programming (NLP) techniques for re-thinking stress, dealing with conflict and enhancing communication which they can use at work and at home. It gives everyone the strategies to cope with any type of stress before it happens, whether at home or at work. About the tutor: Alex Crow served as a policeman in the Metropolitan Police for 15 years. Then, 20 years ago he left to pursue his dreams of performing for a living. Alex decided to become a mindreader! After studying body language, psychology, NLP, hypnosis and a host of other techniques, he now travels the world performing and training.
LONDON - BROADWAY HOUSE, SW1H 9NQ
— 23/01/19