Association of Residential Managing Agents

Members' Area

Training Courses

Comprehensive training in residential leasehold management

ARMA ONLINE TRAINING

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk

 

SYSTEM CHECK TO BE UNDERTAKEN:

In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee

Technical issue FAQ Click Here

Key

Beginner Level
Intermediate Level
Advanced Level

In-House Courses

We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.

ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.

We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.

You can view all of our training courses below and in our Training Programme brochure

You can book our training below.

Filter Displayed Training Courses

W16 – Electrical Vehicle Charging Systems –The property managers guide to dealing with EV charging in leasehold environments

About

This training course explains the steps a property manager must consider to progress initial leaseholder enquiries right through to installation and commissioning of a full electric vehicle charging system.

Online

— 18.4.24

Read More / Book

TC117: An Introduction to Leasehold for Lettings Agents

About

There are an estimated 4.98 million leasehold dwellings in England and Wales, with leasehold flats making up 70% of the rental sector. A good understanding of the leasehold system is therefore essential for any lettings agent. The aim of this course is to equip letting agents with a solid understanding of what leasehold is, the common pitfalls for lettings agents and their clients, and how to avoid them.

Online

— 07/05/2024

Read More / Book

TC97: Counting The Cost – Reserve Fund or not to Reserve Fund?

About

This one-day practical workshop (Or two 3 hour sessions over 2 days when run online) is intended to explore the liability for providing a reserve fund in residential management and the rules governing its accumulation and use.

Online

— 29/04/2024 to 30/04/2024

Read More / Book

TC114: Introduction to being an RMC/RTM Director

About

If you are a Director of a Residents’ Management Company (RMC) or Right to Manage Company (RTM), or thinking of becoming a Director, this course is for you. RMCs/RTMs are companies which own and run blocks of flats. Each flat owner is typically a member or shareholder in the RMC and members are appointed from amongst their number to become Directors. The RMCs are then run by these Directors. The duties of the company towards each Leaseholder are set out in the Leases for each flat. There is a mix of contractual duties, such as repairs, maintenance, insurance, and service charge accounting, and statutory duties, including setting reasonable levels of service charges and consulting on major works. The aim of this course is to help you understand the different elements involved in being a Director and develop how you carry out the role.

Online

— 18th and 19th of March 2024

Read More / Book

W14: Deeds of Variations: a practical guide for property managers

About

Are you a property manager facing an increased number of requests for deeds of variation?  In this session, we’ll explore the reasons behind the requests, together a discussion around the common types of requests for variation sought by both leaseholders and owners of freehold properties, including the increased demand for mortgage protection clauses. We’ll consider steps involved in varying leases (and transfers), and an overview of the process involved from the point of view of managing agents. We’ll also consider the frequent requests made to cancel, add and/or amend restrictions.

Online

— 13/06/2024

Read More / Book

TC112:Building Safety Case Reports and Managing Agents

About

The introduction of the Building Safety Act 2022 introduces new responsibilities and accountabilities on owners and managers of high-rise residential properties.  Understanding who is accountable and what is needed is essential for owners and managers alike in order to stay ahead of the game and understand what it is going to take to ensure compliance.

Online

— 24.4.24

Online

— 21/02/2024

Online

— 26.06.24

Read More / Book

TC1: INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT

About

A 6-hour course being run over 2 days (3-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.

Online

— 10.04.2024 to 11.04.2024

Online

— 29.5.24 to 30.5.24

Online

— 9.7.24 to 10.7.24

Online

— 16.09.24 to 17.09.24

Online

— 08.10.24 to 09.10.24

Read More / Book

TC110: Leaseholder Protections and Landlord’s Certificates and Leaseholder Deeds of Certificate

About

A half day course exploring the leaseholder protections under the Building Safety Act

Online

— 17/04/2024

Online

— 10/07/2024

Read More / Book

W12 – Flat Front Doors (Conducting Basic Fire Door Checks)

About

This training course delivers instruction on how to conduct basic fire door checks under Regulation 10 of the Fire Safety (England) Regulations 2022. It will aim to enable those with the responsibility for conducting routine fire door checks to appreciate the purpose and role of a fire door and how to identify common faults in fire doors for remediation.

Online

— 23/04/2024

Online

— 22/05/2024

Online

— June 19th

Read More / Book

TC88: ARE YOU A PROPERTY MANAGER WITH PARTY WALL HEADACHES? – HALF DAY COURSE

About

Since it came into force, the Party Wall Act has caused some headaches for property managers. Whether you’re planning to undertake works, or are on the receiving end of a Party Wall Notice, property managers need to understand the implications, timescales and obligations. This interactive half-day course is designed to equip property managers with the knowledge and confidence they need to deal with Party Wall matters.

Online

— 22/05/24

Read More / Book

TC105: Effective Complaints Handling

About

The property business is a people business, and good business means you will deal with a range of people. Inevitably some of those people will be dissatisfied and will make complaints.

Online

— 8/07/2024

Read More / Book

TC55: Introduction to General Health and Safety for Property Managers

About

A 6-hour course being run over 2 consecutive days (3-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path.

Online

— 26/03/2024 - 27/03/2024

Read More / Book

W11: DEALING WITH SECTION 20B: THE “18 MONTH RULE”

About

There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges.

Online

— 12.06.24

Read More / Book

TC11: RESIDENTIAL SERVICE CHARGE ACCOUNTS GUIDANCE

About

A 6-hour interactive discussion forum addressing best practice for service charge accounting.

Online

— 17.6.24 to 18.6.24

Online

— 18.11.24 to 19.11.24

Read More / Book

TC39 READING LEASES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.

Online

— 05/06/2024 to 06/06/2024

Read More / Book

TC66: INTRODUCTION TO FIRE SAFETY FOR PROPERTY MANAGERS

About

A 6-hour course being be run over 2 consecutive days (3-hours per day). This course is provided for block managers looking to learn the basics of fire safety for residential buildings. It gives basic information for managing the fire risks of common parts of blocks of flats and delves in to the essential grounding of the Regulatory Reform (Fire Safety) Order 2005. At the end of this course, you will understand who is responsible for what and why in terms of fire safety and will have a basic knowledge of the changes happening in this all-important area of block management.

Online

— 14.03.24 to 15.03.24

Read More / Book

TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT

About

This refreshed TC82 Insurance session will provide an introduction to the Insurance industry to include the roles of Brokers, Captives and Insurers and how they operate within the Leasehold sector. We will look at the different levels of cover available and how they represent Fair Value to consumers. With the ever changing regulatory framework, we will also look into what a Property Manager can do when it comes to Insurance and what falls outside of the regulatory framework. Finally, the course will include what insurers look for when risk profiling, underwriting, claims management and the receiving of Insurance commissions.

Online

— 22.03.2024

Read More / Book

TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.

Online

— 20.5.24 to 21.5.24

Online

— 14.10.24 to 15.10.24

Read More / Book

TC27 THE PROCEDURAL AND TECHNICAL ISSUES OF SECTION 20

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.

Online

— 15/04/2024 to 16/04/2024

Read More / Book

TC102: COMPANY DIRECTORS AND SECRETARIAL DUTIES AND RESPONSIBILITIES

About

Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies in England and Wales.

Online

— 22.4.2024 to 23.4.2024

Read More / Book

TC84: DEVELOPING LEADERSHIP

About

This interactive and engaging 7.5-hour course being run over 3 consecutive days (2.5-hours per day - with 30 minutes each day for questions), covers practical solutions to today’s leadership challenges and the resources to develop resilient, engaged and trusting teams.

Online

— 02.07.24 to 04.07.24

Read More / Book

TC83 : DEVELOPING RESILIENCE

About

This practical and highly engaging 6-hour course being run over 3 consecutive days (2-hours per day) provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.

Online

— 11.06.2024 to 13.06.2024

Read More / Book

TC81: LIFT MANAGEMENT – HALF DAY COURSE

About

This 3-hour webinar session will introduce managing agents and property managers to lifts, lift maintenance and their responsibilities under legislation. Participants will gain an understanding of how a lift functions, lift maintenance management, applicable codes and standards and how to plan for when a lift reaches the end of its service life.

Online

— 10/06/2024

Online

— 27/11/2024

Read More / Book

TC80: ADVANCED HEALTH AND SAFETY MANAGEMENT FOR RESIDENTIAL MANAGING AGENTS

About

An advanced Online Webinar, run over 3 days, for directors and senior managers who are responsible for undertaking the management of health and safety risk within their own organisation and on behalf of their clients to ensure that they comply with current health and safety law.

Online - 6 hours over 3 days (2 hours per day)

— 24/06/2024 to 25/06/2024

Read More / Book