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Training Courses
Comprehensive training in residential leasehold management
ARMA ONLINE TRAINING
As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.
Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.
We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.
We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.
We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk
SYSTEM CHECK TO BE UNDERTAKEN:
In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee
The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.
COMPUTER AUDIO:
When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar.
Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.
Technical issue FAQ Click Here
In This Section
Key
In-House Courses
We can run most of our courses in-house.
For further information email our training department or call 020 7978 2607.
ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.
We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.
You can view all of our training courses below and in our Training Programme brochure
You can book our training below.
Filter Displayed Training Courses
TC1 INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT
About
PLEASE NOTE: Due to the current lockdown the sessions in April and June will run over 3 non consecutive days: Tuesday/Wednesday/Friday. A 6-hour course being run over 3 days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.
Online - 26th, 27th & 28th July 6 hours (2 hours each day)
— 26/07/21 - 28/07/21 [Limited]
Online - 6 hours over 3 days (2 hours per day)
— 20/09/21 - 22/09/21
TC39 READING LEASES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.
Online-6 hours (3 hours per day)
— 11/10/21 - 12/10/21
Online-6 hours (3 hours per day)
— 07/12/21 - 08/12/21
TC59: MANAGING YOUR FIRST PORTFOLIO – LEGAL WORKSHOP
About
A 6-hour course being be run over 2 consecutive days (3-hours per day). Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them. This workshop will be based around a fictional block and a copy of its specimen lease and Articles of Association will be provided to all delegates for ‘pre-reading’.
Online - 6 hours over 2 days (3 hours per day)
— 30/06/21 - 01/07/21 [Limited]
TC27 The Procedural and Technical Issues of Section 20
About
A 6-hour course being be run over 3 consecutive days (2-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.
Online - 6 hours over 3 days (2 hours per day)
— 12/07/21 - 14/07/21
TC55: INTRODUCTION TO GENERAL HEALTH AND SAFETY FOR PROPERTY MANAGERS
About
A 6-hour course being run over 2 consecutive days (3-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path. This course is not intending to turn beginners or new on-site staff into Fire Safety Risk Assessors, CDM experts, etc. merely to furnish them with the awareness to perform the day job safely and give comfort to their employers.
Online - 6 hours over 2 days (3 hours per day)
— 28/06/21 - 29/06/21 [Limited]
TC68: COMMUNAL HEATING FOR APARTMENT BLOCKS - HALF DAY COURSE
About
This 2-hour immersion session is essential for any Managing Agent with a new-build block. Looking closely at the evolving energy landscape and new challenges affecting Managing Agents’ responsibilities, this bespoke and practical course will provide members with specific knowledge to ensure compliance under the Heat Network (Metering and Billing) Regulations 2014.
Online 2.5 hrs
— 27/09/21 - 27/09/21
TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES
About
A 6-hour course being be run over 2 consecutive days (3-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.
Online - 6 hours over 2 days (3 hours per day)
— 06/07/21 - 07/07/21
TC81: LIFT MANAGEMENT - HALF DAY COURSE
About
This 3-hour webinar session will introduce managing agents and property managers to lifts, lift maintenance and their responsibilities under legislation. Participants will gain an understanding of how a lift functions, lift maintenance management, applicable codes and standards and how to plan for when a lift reaches the end of its service life.
Online-4 hours
— 23/09/21 - 23/09/21
TC83 : DEVELOPING RESILIENCE
About
This practical and highly engaging 6-hour course being run over 3 consecutive days (2-hours per day) provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.
Online-6 hours (2 hours per day)
— 08/11/21 - 10/11/21
TC84: DEVELOPING LEADERSHIP
About
This interactive and engaging 7.5-hour course being run over 3 consecutive days (2.5-hours per day - with 30 minutes each day for questions), covers practical solutions to today’s leadership challenges and the resources to develop resilient, engaged and trusting teams.
Online - 7.5 hours over 3 days (2.5 hours per day)
— 04/10/21 - 06/10/21
TC98: GRANTING CONSENT AND LICENCES TO ALTER - HALF DAY COURSE
About
Property managers dealing with leasehold properties will often be faced with situations where a leaseholder has asked for permission to carry out work to their flat, or to sub-let the flat to another person, or even for permission to have an animal in the property. They will also have to deal with cases where a leaseholder has not asked for permission but has just gone ahead and done something forbidden by their lease. Knowing when permission is required and the basis for giving or refusing consent is an important part of residential leasehold management.
Online 9.30am-12.30pm
— 16/09/21 - 16/09/21
W7: FAÇADE FIRE SAFETY
About
A 90-minute, CPD certified training session to give a specialist introduction to façade issues, the current situation, process and remediation solutions.
Online - 90 minutes
— 08/07/21 - 08/07/21
TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS
About
A comprehensive one-day course aimed at giving property and development managers, with little or no previous HR experience, the basic tools to effectively manage on-site staff. The HR aspects of managing staff can be complex, but this programme is designed to tell you what you should be doing, or not doing, and when you need to seek expert assistance. A one-day course which is available in classroom taught, or online delivery.
On-line (1 day )
— 27/08/20 - 27/08/21 (Ongoing)
TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS
About
A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.
On-line (1 day)
— 27/08/20 - 26/08/21 (Ongoing)
TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES
About
A comprehensive, one/two-day course aimed at giving concierges and other front desk staff from the hotel and hospitality sectors the tools they need to thrive in high-end residential developments. Although bringing great transferable customer service skills, they often need help understanding the differences between the residential block and the hospitality sector. A one-day course which is available in both classroom, or online delivery
On-line (2 day)
— 27/08/20 - 27/08/21 (Ongoing)
W11 DEALING WITH SECTION 20B: THE “18 MONTH RULE”
About
There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges. In some cases, the effects are suspensory and failures can be corrected. In other cases, failures are fatal to the recovery of those service charges. Failing to comply with Section 20B (or the so-called 18 month rule) can result in stale (and unrecoverable) service charges; something all managing agents want to avoid. In this webinar, we’ll explore the 18 month rule in some detail, and look at what it means for managing agents in practice. We’ll consider the latest case law on this topic, and offer some practical guidance for agents to try and avoid stale service charges.
Online - 1 hour webinar 14:00-15:00
— 14/07/21 - 14/07/21 [Limited]
TC104 - EFFECTIVE TIME MANAGEMENT
About
Time management is a term that we often use but, we can’t actually ‘manage’ time. We can’t slow it down or speed it up. However, what we can do is understand how to use our time more effectively to be more productive and get more ‘stuff’ done.
Online 9.30am-12.30pm
— 23/11/21 - 23/11/21
TC86: CONCIERGE TRAINING COURSE
About
A comprehensive three-day programme to train new and existing site-based staff in the three key areas they need: Fire Awareness; Health & Safety; and Customer Service training. The role of the concierge is a safety critical one and it should also be remembered that they are the most frequent point of contact with your company that most residents have. The course can be taken as a whole, or as individual days.
Online - 1, 2 or 3 day course
— 17/05/21 - 17/05/22 (Ongoing)