Association of Residential Managing Agents

Members' Area

Training Courses

Comprehensive training in residential leasehold management

ARMA ONLINE TRAINING

As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk

 

SYSTEM CHECK TO BE UNDERTAKEN:

In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.

COMPUTER AUDIO:

When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Key

Beginner Level
Intermediate Level
Advanced Level

In-House Courses

We can run most of our courses in-house.
For further information email Diana West or call her on 020 7978 2607.

ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.

We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.

You can view all of our training courses below and in our Training Programme brochure

You can book our training below.

Filter Displayed Training Courses

TC1 Introduction to Residential Property Management

About

A 6-hour course being be run over 3 consecutive days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.

Online (3 Day Webinar)

— 07/12/20 - 09/12/20

Read More / Book

TC39 READING LEASES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.

Online (2 Day Webinar)

— 07/12/20 - 08/12/20 [Limited]

Read More / Book

TC11: Residential Service Charge Accounts Guidance

About

A 2 day interactive webinar discussion addressing best practice for service charge accounting.

Online (2 Day Webinar)

— 02/12/20 - 03/12/20 [Sold Out]

Read More / Book

TC27 The Procedural and Technical Issues of Section 20

About

A 6-hour course being be run over 3 consecutive days (2-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.

Online (3 Day Webinar)

— 09/12/20 - 11/12/20

Read More / Book

TC55: INTRODUCTION TO GENERAL HEALTH AND SAFETY FOR PROPERTY MANAGERS

About

A 6-hour course being be run over 3 consecutive days (2-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path. This course is not intending to turn beginners or new on-site staff into Fire Safety Risk Assessors, CDM experts, etc. merely to furnish them with the awareness to perform the day job safely and give comfort to their employers.

Online (3 Day Webinar)

— 30/11/20 - 02/12/20

Read More / Book

TC82: INSURANCE IN RESIDENTIAL LEASEHOLD PROPERTY MANAGEMENT

About

The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.

Online (2 Day Webinar)

— 10/12/20 - 11/12/20

Read More / Book

TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS

About

A comprehensive one-day course aimed at giving property and development managers, with little or no previous HR experience, the basic tools to effectively manage on-site staff. The HR aspects of managing staff can be complex, but this programme is designed to tell you what you should be doing, or not doing, and when you need to seek expert assistance. A one-day course which is available in classroom taught, or online delivery.

On-line (1 day )

— 27/08/20 - 27/08/21 (Ongoing)

Read More / Book

TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS

About

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

On-line (1 day)

— 27/08/20 - 26/08/21 (Ongoing)

Read More / Book

TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES

About

A comprehensive, one/two-day course aimed at giving concierges and other front desk staff from the hotel and hospitality sectors the tools they need to thrive in high-end residential developments. Although bringing great transferable customer service skills, they often need help understanding the differences between the residential block and the hospitality sector. A one-day course which is available in both classroom, or online delivery

On-line (2 day)

— 27/08/20 - 27/08/21 (Ongoing)

Read More / Book

TC93: Social Media Level 2

About

A half-day social media training workshop covering more advanced social media practices for business owners and marketeers, and how to use the platforms to help you achieve your marketing goals.

Online (1/2 Day)

— 27/11/20 - 27/11/20

Read More / Book