Association of Residential Managing Agents

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Training Courses

Comprehensive training in residential leasehold management

ARMA ONLINE TRAINING

As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this: training@arma.org.uk

 

SYSTEM CHECK TO BE UNDERTAKEN:

In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link https://support.goto.com/webinar/system-check-attendee

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.

COMPUTER AUDIO:

When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Key

Beginner Level
Intermediate Level
Advanced Level

In-House Courses

We can run most of our courses in-house.
For further information email Diana West or call her on 020 7978 2607.

ARMA has an extensive professional training programme that covers all areas of residential leasehold management, legal, health & safety, accounting, insurance, RMC/RTM company management, site staff, human resources and general interest. Beginner, intermediate, advanced and refresher levels are available so there is something for everyone.

We have also created career pathways for staff in the block management sector and for people wishing to move from lettings into block management.

You can view all of our training courses below and in our Training Programme brochure

You can book our training below.

Filter Displayed Training Courses

TC1 INTRODUCTION TO RESIDENTIAL PROPERTY MANAGEMENT

About

PLEASE NOTE: Due to the current lockdown the sessions in April and June will run over 3 non consecutive days: Tuesday/Wednesday/Friday. A 6-hour course being run over 3 days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.

Online - 15th, 16th & 18th June 2 hours per day

— 15/06/21 - 18/06/21 [Limited]

Read More / Book

TC39 READING LEASES

About

A 6-hour course being be run over 2 consecutive days (3-hours per day) where you will be learning to read leases constructively and understanding the practical application of the principles.

Online - 6 hours over 2 days (3 hours per day)

— 10/06/21 - 11/06/21

Read More / Book

TC11: Residential Service Charge Accounts Guidance

About

A 2 day interactive webinar discussion addressing best practice for service charge accounting.

Online - 6 hours over 2 days (3 hours per day)

— 06/05/21 - 07/05/21

Online - 6 hours over 2 days (3 hours per day)

— 21/06/21 - 22/06/21

Read More / Book

TC59: MANAGING YOUR FIRST PORTFOLIO – LEGAL WORKSHOP

About

A 6-hour course being be run over 3 consecutive days (2-hours per day). Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them. This workshop will be based around a fictional block and a copy of its specimen lease and Articles of Association will be provided to all delegates for ‘pre-reading’.

Online - 6 hours over 3 days (2 hours per day)

— 30/06/21 - 02/07/21

Read More / Book

TC27 The Procedural and Technical Issues of Section 20

About

A 6-hour course being be run over 3 consecutive days (2-hours per day) covering the requirements and procedures of Section 20 (qualifying works and qualifying long term agreements), exemptions, OJEU Public Notices and the growing body of Case Law.

Online - 6 hours over 3 days (2 hours per day)

— 01/06/21 - 03/06/21

Online - 6 hours over 3 days (2 hours per day)

— 12/07/21 - 14/07/21

Read More / Book

TC62: FIRE SAFETY MANAGEMENT (SENIOR-LEVEL) FOR RESIDENTIAL MANAGING AGENTS

About

For Directors and Senior Managers responsible for fire safety management in residential blocks of flats. The course explains the guidance given in ARMA’s ‘Fire Safety Management in Flats’ publication and provides leasehold and legal tools that can be used to enforce leaseholder fire safety compliance.

Online - 6 hours over 3 days (2 hours per day)

— 26/04/21 - 28/04/21

Read More / Book

TC55: INTRODUCTION TO GENERAL HEALTH AND SAFETY FOR PROPERTY MANAGERS

About

A 6-hour course being run over 2 consecutive days (3-hours per day). This course is designed to introduce new entrants to the sector to the minimum Health & Safety knowledge essential to their career path. This course is not intending to turn beginners or new on-site staff into Fire Safety Risk Assessors, CDM experts, etc. merely to furnish them with the awareness to perform the day job safely and give comfort to their employers.

Online - 6 hours over 2 days (3 hours per day)

— 28/06/21 - 29/06/21

Read More / Book

TC66: INTRODUCTION TO FIRE SAFETY FOR PROPERTY MANAGERS

About

A 6-hour course being be run over 2 consecutive days (3-hours per day). This course is provided for block managers looking to learn the basics of fire safety for residential buildings. It gives basic information for managing the fire risks of common parts of blocks of flats and delves in to the essential grounding of the Regulatory Reform (Fire Safety) Order 2005. At the end of this course, you will understand who is responsible for what and why in terms of fire safety and will have a basic knowledge of the changes happening in this all-important area of block management.

Online - 6 hours over 2 days (3 hours per day)

— 10/05/21 - 11/05/21

Read More / Book

TC44: INTRODUCTION TO ACCOUNTING FOR SERVICE CHARGES

About

A 6-hour course being be run over 3 consecutive days (2-hours per day) walking through the financial year of a property. This course is aimed at individuals with less than 18 months experience in the industry.

Online - 6 hours over 2 days (3 hours per day)

— 25/05/21 - 26/05/21

Online - 6 hours over 2 days (3 hours per day)

— 06/07/21 - 07/07/21

Read More / Book

TC83 : DEVELOPING RESILIENCE

About

This practical and highly engaging 6-hour course being run over 3 consecutive days (2-hours per day) provides delegates with a range of tools and techniques to develop and maintain their own resilience, providing significant benefits to mental, physical and emotional well-being.

Online - 6 hours over 3 days (2 hours per day)

— 07/06/21 - 09/06/21

Read More / Book

TC84: DEVELOPING LEADERSHIP

About

This interactive and engaging 7.5-hour course being run over 3 consecutive days (2.5-hours per day - with 30 minutes each day for questions), covers practical solutions to today’s leadership challenges and the resources to develop resilient, engaged and trusting teams.

Online - 7.5 hours over 3 days (2.5 hours per day)

— 17/05/21 - 19/05/21

Read More / Book

TC99: AN UPDATE ON THE GOVERNMENT’S BUILDING A SAFER FUTURE PROGRAM

About

For Directors and Senior Managers of Managing Agents, Landlords and Management Companies who manage multi-occupied residential buildings, explaining the changes to fire safety and building regulations proposed as part of the Government’s Building a Safer Future Program. This course is led by Mark Snelling MCIOB RFaPS Grad IOSH (ARMA’s Health, Safety and Fire Advisor)

Online - 6 hours over 3 days (2 hours per day)

— 12/05/21 - 14/05/21

Read More / Book

TC94: ESSENTIAL HR FOR PROPERTY AND DEVELOPMENT MANAGERS

About

A comprehensive one-day course aimed at giving property and development managers, with little or no previous HR experience, the basic tools to effectively manage on-site staff. The HR aspects of managing staff can be complex, but this programme is designed to tell you what you should be doing, or not doing, and when you need to seek expert assistance. A one-day course which is available in classroom taught, or online delivery.

On-line (1 day )

— 27/08/20 - 27/08/21 (Ongoing)

Read More / Book

TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS

About

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

On-line (1 day)

— 27/08/20 - 26/08/21 (Ongoing)

Read More / Book

TC95: FROM HOTELS TO RESIDENTIAL – CONVERTING CONCIERGES

About

A comprehensive, one/two-day course aimed at giving concierges and other front desk staff from the hotel and hospitality sectors the tools they need to thrive in high-end residential developments. Although bringing great transferable customer service skills, they often need help understanding the differences between the residential block and the hospitality sector. A one-day course which is available in both classroom, or online delivery

On-line (2 day)

— 27/08/20 - 27/08/21 (Ongoing)

Read More / Book

W2: LEASEHOLD ASSIGNMENT: WHO’S LIABLE FOR THE ARREARS?

About

Leasehold properties change hands on a regular basis. If there are service charges which haven’t been settled, what happens to those arrears on any sale, transfer or disposition? Who should be pursued: the outgoing leaseholder or the incoming one? And what procedure can (and should) be followed? In this webinar, we’ll explore the practicalities of dealing with arrears of service charges when leasehold properties are assigned.

Online - 1 hour 10:00-11:00

— 17/06/21 - 17/06/21

Read More / Book

W9: DEALING WITH PROPERTY TRANSFERS

About

During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to. In this webinar we’ll explore the typical requirements found in leases, and consider how managing agents should approach and enforce compliance with those requirements.

Online - 1 hour 12:00-13:00

— 17/06/21 - 17/06/21

Read More / Book

TC100: COMPANY LAW BASICS FOR MANAGEMENT COMPANIES

About

Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies. With corporate-based challenges from members on the increase, it is important that managing agents are familiar with company law basics. At the request of members, ARMA has designed an interactive workshop focusing on the fundamentals of company law for management companies and troubleshooting some of the most common issues and challenges that managing agents face.

Online - 2 hours

— 29/04/21 - 29/04/21 [Limited]

Read More / Book

W3: GDPR – DEALING WITH SUBJECT ACCESS REQUESTS

About

GDPR gives individuals a variety of rights. One of those rights is a right of access, commonly referred to as subject access. Every data subject has the right to obtain a copy of their personal data, to help them understand how and why their data is being used, and to check that it is being used lawfully. In this webinar, we’ll explore what the right of access is, how a subject access request might be made, and how a managing agent should deal with any request.

Online - 1-hour 10am-11am

— 30/04/21 - 30/04/21

Read More / Book

W4: GDPR – HANDLING DATA BREACHES

About

The GDPR defines a personal data breach as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access to, personal data”. In this webinar, we’ll explore what a data breach is, and the typical protection, investigation and internal reporting procedures agents should have in place. We also consider some examples which will help agents when they are making decisions about whether or not to advise the ICO (Information Commissioner’s Office) or effective individuals about a data breach.

Online - 1-hour 12:00-13:00

— 30/04/21 - 30/04/21

Read More / Book

TC101: RESIDENT DIRECTORS TRAINING

About

Becoming a Resident Director for your block of flats can be a daunting prospect – whether you have a managing agent to assist you or not. The lease is written in legal gobbledygook – there are literally hundreds of laws which you must abide by – and you’re responsible for your neighbours’ money and their homes. As unpaid jobs go – this role has immense responsibilities for literally zero financial reward. Are you mad!?

Online - 6 hours over 3 days (2 hours per day)

— 04/05/21 - 06/05/21 [Limited]

Read More / Book

TC103: PROPERTY TRANSFERS – IMPLICATIONS FOR PROPERTY MANAGERS

About

Leasehold properties change hands on a regular basis. During the life of a lease, the leasehold interest is likely to be sold, transferred or otherwise disposed of. And the lease will set out the requirements that outgoing (and incoming) lessees need to adhere to. In this training course, we’ll explore the typical requirements found in leases relating to property transfers, equipping attendees with the confidence to read leases constructively and deal with the process to ensure a smooth transfer of the property to the purchaser. We’ll also consider how managing agents should approach and enforce compliance with those requirements. We’ll also consider the position on arrears. If there are service charges which haven’t been settled, what happens to those arrears on any sale, transfer or disposition? Who should be pursued: the outgoing leaseholder or the incoming one? And what procedure can (and should) be followed?

Online - 6 hours over 2 days (3 hours per day)

— 23/06/21 - 24/06/21

Read More / Book

TC102: COMPANY DIRECTORS AND SECRETARIAL DUTIES AND RESPONSIBILITIES

About

Residents’ Management Companies and RTM companies are subject to the same rules and regulations as all other limited companies in England and Wales. This online training course highlights the key responsibilities and duties of Company Secretaries and Directors in relation to RMCs and RTM companies.

Online - 6 hours over 2 days (3 hours per day)

— 20/05/21 - 21/05/21

Read More / Book

W11 DEALING WITH SECTION 20B: THE “18 MONTH RULE”

About

There are a raft of contractual and statutory restrictions on the recovery of service charges, and failures to comply can result in lessees withholding payment of service charges. In some cases, the effects are suspensory and failures can be corrected. In other cases, failures are fatal to the recovery of those service charges. Failing to comply with Section 20B (or the so-called 18 month rule) can result in stale (and unrecoverable) service charges; something all managing agents want to avoid. In this webinar, we’ll explore the 18 month rule in some detail, and look at what it means for managing agents in practice. We’ll consider the latest case law on this topic, and offer some practical guidance for agents to try and avoid stale service charges.

Online - 1 hour webinar 14:00-15:00

— 09/06/21 - 09/06/21

Read More / Book

TC104 - EFFECTIVE TIME MANAGEMENT

About

Time management is a term that we often use but, we can’t actually ‘manage’ time. We can’t slow it down or speed it up. However, what we can do is understand how to use our time more effectively to be more productive and get more ‘stuff’ done.

Online - 3 hour course

— 05/05/21 - 05/05/21

Read More / Book