Association of Residential Managing Agents

Members' Area

ARMA Annual Conference

Tuesday 8 - Friday 11 September 2020

Click here to download the 2020 Conference Brochure


We are living in unprecedented times. As we look at the rest of the year and beyond, we know that Covid-19 will continue to have an impact on us on an unparalleled scale for some time to come. Exactly how it will unfold remains to be seen.

This year’s ARMA Annual Conference will provide more certainty in these unsettled times. The Conference will be delivered by webinar over four consecutive days from 8 - 11 September, as follows:

  • Tuesday 8 - Thursday 10 September - a series of webinars running from 10.00 – 12.15 every day
  • Friday 11 September - expert consultation hubs running from 10.00 – 13.00.

The theme is Recovery and Beyond and we have an exciting programme of industry-leading speakers lined up to bring you the most up-to-date knowledge, information and advice in what continues to be the sector’s leading Conference for leasehold professionals.


  • CHAIRMAN’S WELCOME - Michael Jacobs, MLM Property Management
  • UK ECONOMIC REVIEW - Ben Jones, CBI (Confederation of British Industry)
  • CLADDING, REACHING COMPLIANCE AND THE JOURNEY AHEAD - Dorian Lawrence, Facade Remedial Consultants
  • THE NEW AGE OF INSURANCE - Rob Mayo, Insurety
  • FIRE AND HEALTH AND SAFETY - WHAT DOES THE FUTURE LOOK LIKE? - Mark Snelling, ARMA Health, Safety & Fire Advisor 
  • LEGAL UPDATE: LAW IN LOCKDOWN - Cassandra Zanelli, PM Legal Services & Ayesha Omar, 4-5 Gray's Inn Square
  • ROUNDTABLE DISCUSSION - Nigel Glen (Chair), Andrew Bulmer (IRPM), Graham Donaldson (Mainstay Group), David Goldberg (POD Management) and Shelley Jacobs (MLM Property Management)
  • EXPERT CONSULTATION HUBS - ARMA Partners (see below for full details).


PLEASE NOTE: If you are booking as a non-ARMA member, you will need to create an account after you click on the above link.

The Conference is open to members and non-members.


On the last day of Conference (Friday 11 September), ARMA will be offering delegates expert consultation private 1-to-1 online video meetings (which can be booked in advance) with a hand-picked selection of ARMA Partner industry experts, offering their valuable business and technical advice.

Once you have booked and paid for Conference, please email your expert consultation request and preferred time(s) to and your request will be confirmed and appointments made as and where possible.

The business and technical experts are:

BGM Lewis Hickie

Service charge & RMC accounts

Façade Remedial Consultants

Façade & cladding


PropTech maintenance solutions

Full Power Utilities

Energy contracts

Earl Kendrick

Building surveying services


Lift consultation


Insurance solutions


Legal Services

PLP Fire Protection

Fire safety


Arrears recovery & legal services

Tetra Consulting

Health & safety

Verto HR

HR & training



PLEASE NOTE: If you are booking as a non-ARMA member, you will need to create an account after you click on the above link.


Sponsor Bio Prize
Abbatt Property Recruitment is the multi-award-winning Property Recruitment Agency and ARMA Partner of the Year 2018 and 2019.
Do one thing and do it well. The UK’s largest and best, RICS Regulated practice, specialising solely in insurance valuations(RCAs). £100 worth of John Lewis Vouchers
Fully integrated general ledger based accounting and administration solution with Leaseholder Portal for the management of residential developments. Apple 10.2-Inch Retina Display Ipad
Providing a comprehensive, fully integrated suite of award winning cloud-based software with built-in best practice to support Residential Managing Agents. Enter the Blocks Online Prize Draw for the chance to win 12 months use of our software for FREE (for first 100 units loaded onto the software). For more information about our block management software, please visit our website where you can also request a free online demo, click on this link:
Credensa is standardising the process of supplier accreditation for the property industry to protect your time, your business & your reputation.
Award-winning repairs & maintenance software solutions for residential and commercial property professionals. Trusted by 1500+ companies across 14 time zones. Wine Fridge
Fortus Business Advisors & Accountants have one of the largest, most experienced teams of dedicated service charge accountants in the UK. Fortus Veuve Clicquot Champagne and a Fortnum & Mason Hamper
Independent Lift and Escalator Consultants bringing clarity and understanding about the lift and escalator industry to clients across the UK. Apple AirPods Pro
The market leading specialist Insurance broker specifically supporting ARMA members. Our exceptional service standards and bespoke rates for ARMA members means that value for money and market leading service are now a reality. Luxury hamper to the value of £100
Masterfix deliver exceptional property maintenance 24/7 365 days to a variety of clients’ London residential and commercial property portfolios. Ipad Mini 64GB Wi-Fi & Cellular
PDC Law has one of the largest stand-alone property litigation and lease extension teams in Hertford and surrounding area. We provide tailored, practical, advisory and dispute resolution solutions for a broad range of Landlord and Tenant matters covering both leasehold and freehold.
PLP Fire Protection are your Arma Partner, Providing Compliant  Maintenance, Installation and Repair of Smoke Control & Fire Safety Systems. Fortum & Mason Luxury Hamper