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The winners of the ACE Awards were revealed at a glittering ceremony at Old Billingsgate in the heart of London on Friday 16th June 2023.  Attended by over 550 property professionals, a record number for the event, the Awards celebrated excellence and exceptional achievement by the UK’s leading residential managing agents, suppliers and the work of their people in improving the lives of over a million leaseholders across the country.

The 18 category winners were announced following a rigorous adjudicating process by a panel of 12 independent judges. Old Billingsgate provided a stunning backdrop to a fun-packed evening of live music, fine dining and exciting entertainment.

Andrew Bulmer, The Property Institute CEO, said: “With record-breaking numbers of entries and attendees in 2023, it’s clear how much the ACE Awards mean to this sector. The new categories for this year helped us celebrate the broad talent of those working within residential property management, and the awards will continue to evolve. My hats off to the judging panel who once again picked out some excellent winners.’

“My thanks for the incredible support shown by our sponsors, and to all those who nominated or attended – you’ve all played your part in making this year’s ACE Awards the best yet.”

FareShare, the UK’s national network of charitable food redistributors, was the charity partner this year and a magnificent sum of £6,516.00 was raised for the cause. FareShare works with the food industry to take good-to-eat surplus food, that might otherwise go to waste, to be sorted in warehouses across the UK, and passed on to a network of 8,500 charities and community groups. These charities help tackle the root causes of poverty, and provide wraparound services including homelessness shelters, lunch clubs for elderly people suffering with isolation, and support with issues including debt, employment and mental health.

The cost of living crisis is driving millions into food poverty, at a time when food prices are rising. At the same time, 3 million tonnes of food goes to waste on UK farms every year.

Shabnam Amini, Director of Fundraising at FareShare, says: “We are extremely grateful to the team at the ACE Awards for choosing us as their charity partner this year. The money raised will make a valuable contribution to helping us get good-to-eat surplus food to people who need it most and help strengthen communities by supporting the essential work of our network of 8,500 charities. We hope as many people donate to the JustGiving page to help get more food to people, instead of it going to waste.”

Should you wish to make a post-event donation please do so via FareShare’s JustGiving page.


Full list of winners:

120 entries were whittled down to 83 Finalists, with judges going on to award 21 Highly Commended, and 20 ACE Award winners.


Managing Agent of the Year (under 1,000 units)

  • Winner: Hegarty Property Management Ltd

Managing Agent of the Year (1,000 – 5,000 units)

  • Winner: Alpha Housing Services Limited
  • Highly Commended:
    • RLHA
    • Stevenson Whyte

Managing Agent of the Year (5,001 – 15,000 units)

  • Winner: pbm Property Management
  • Highly Commended: Parkgate Aspen

Managing Agent of the Year (15,001+ units)

  • Winner: Encore
  • Highly Commended: Kingston

Wellbeing Champion Award

  • Winner: Encore
  • Highly Commended: JFM Block & Estate Management

Environmental & Sustainability Impact Award

  • Winner: Rendall & Rittner
  • Highly Commended:
    • Future Group
    • Data Energy

On-Site Staff Member of the Year

  • Winner: Louise Grace, House Manager, McCarthy & Stone
  • Highly Commended: Greta Berinde, Building Manager, JFM Block & Estate Management

Service Charge Accountant of the Year

  • Winner: Molly Howlett, Senior Client Accountant, Strangford Management Ltd
  • Highly Commended: Sherif Mankarios, Director of Finance, Urang Property Management Ltd

Rising Star Award

  • Winner: Carla Davies, Estate Manager, McCarthy & Stone
  • Highly Commended:
    • Annabella Fleetwood, Property Coordinator, Proxim Property Management
    • Ryan Harrison, Junior Property Manager, Kent Property (Block and Estate) Management Ltd

Major Works Project of the Year

  • Winner: Future Group & Parkgate Aspen
  • Highly Commended: Alpha Housing Services Limited

Legal Services Provider of the Year

  • Winner: Brady Solicitors

Outstanding Customer Service Award (Company)

  • Winner: Churchill Estates Management (Careline Support)
  • Highly Commended:
    • JFM Block & Estate Management
    • Kingston Property Services Limited

Outstanding Customer Service Award (Individual)

  • Winner: Jackie Ashenden, Regional Manager, Churchill Estates Management
  • Highly Commended: Janey Brockwell, Head of Property Management, Advantage Utilities

Partner of the Year

  • Winner: Earl Kendrick Project & Building Consultancy
  • Highly Commended:
    • adiuvo
    • ILECS

Service Charge Accountancy Firm of the Year

  • Winner: Glazers Chartered Accountants
  • Highly Commended:
    • Fortus Business Advisors & Accountants
    • Whitley Stimpson Ltd

Insurance Broker of the Year

  • Winner: Midway Insurance Services Ltd & 1st Sure Flats
  • Highly Commended: Bridge Insurance Brokers Limited (FlatGuard)

PropTech Solution of the Year – Ace Group

  • Winner: Ace Group
  • Highly Commended:
    • Residentsline (Manage Your Block)
    • Blocks Online Limited

Honorary Industry Award:


  • Dr Shaun Lundy, Director of Strategy and Innovation, Tetra
  • Cassandra Zanelli, CEO and Founder, Property Management Legal Services
  • Mark Snelling, Health and Safety and Fire Safety Consultant, The Property Institute

The ACE Awards are open to ARMA Members, Associates, Partners and all IRPM members, along with external suppliers to ARMA and IRPM members. All the finalists can be viewed here.