We regulate around half of all managing agents in England & Wales
ARMA members work to high professional standards and are the only managing agents to be independently regulated.
How we regulate
ARMA members are regulated by an independent panel of six lay members. Each has an active knowledge of the leasehold sector and relevant professional expertise. Significantly, leaseholders are represented on the panel.
To preserve its independence, no-one on the panel is connected with ARMA or its members.
We introduced a new self-regulatory regime for our members in 2014 known as ARMA-Q. This aimed to raise standards of leasehold management across the sector and will establish new safeguards for leaseholders. It included commitment to a Consumer Charter and professional Standards which are specific to managing agents. ARMA-Q has now evolved into what is known simply as 'ARMA Accreditation'.
ARMA members must now meet the ARMA Consumer Charter & Standards.
You can find out more about ARMA Accreditation and the regulation of our members by following the pages below.
Regulation: In this section
ARMA agents are regulated by an independent panel made up of eight lay members.
All disciplinary action involving ARMA members will be displayed here in addition to publication in the ARMA AQD newsletter.
Regulatory Panel Report