Association of Residential Managing Agents

Members' Area

Regulation Home

We regulate around half of all managing agents in England & Wales

ARMA members work to high professional standards and are the only managing agents to be independently regulated.

How we regulate

ARMA members are regulated by an independent panel of six lay members. Each has an active knowledge of the leasehold sector and relevant professional expertise. Significantly, leaseholders are represented on the panel.

To preserve its independence, no-one on the panel is connected with ARMA or its members.

Arma Accreditation

We introduced a new self-regulatory regime for our members in 2014 known as ARMA-Q. This aimed to raise standards of leasehold management across the sector and will establish new safeguards for leaseholders. It included commitment to a Consumer Charter and professional Standards which are specific to managing agents. ARMA-Q has now evolved into what is known simply as 'ARMA Accreditation'.

ARMA members must now meet the ARMA Consumer Charter & Standards.

You can find out more about ARMA Accreditation and the regulation of our members by following the pages below.