Association of Residential Managing Agents

Members' Area

ARMA Reaches 500 Members

In its 30th year, ARMA has reached a 500 member milestone for the first time in its history.

In March 2020, we had 445 member firms, including 308 managing agents and RMCs, Partners and Network members tallying 137. Entering the pandemic, we had to adapt to new ways of working whilst delivering a steady stream of guidance to members to help them work with new restrictions and continue to deliver high-levels of service. ARMA also moved all of its training courses online and ran its first ever online conference. A year on, our training courses continue to be extremely popular, and we have emerged with over 500 members in our ranks, consisting of 334 managing agents and 172 RMCs, Partners and Network members.

It’s evident that despite the testing times, more and more property professionals continue to view ARMA’s guidance, training and reputation as key factors to success in the world of property management.

Nigel Glen, CEO of ARMA said: 'I can’t tell you how proud I am of the team. We’ve grown over 40% in the last five years - simply amazing for a mature trade association and a testament to the commitment and positive attitude all in the office put in every day.'

Over the years, our membership categories have grown with us, allowing us to incorporate more of the professionals and firms involved in residential leasehold management. We now have five categories in total:

  1. Members: ARMA members are firms of managing agents who work to high professional standards and must be part of an independent ombudsman scheme. They agree to comply with the RICS ‘Service Charge Residential Management Code’ and to abide by ARMA’s rules of membership. ARMA Accreditation (formerly known as ARMA-Q) is a real milestone for consumer protection in the residential leasehold sector. It is based on standards developed specifically for the leasehold property management sector and independent regulation. All ARMA members now have to comply with the Standards and a Consumer Charter.
  2. Associates: Associates are managing agents that are working towards becoming a Member, but do not yet meet the two-year trading rule, or who may have had their application for accreditation declined. This is a transitory category where maximum periods are set and they will either progress to Member, or if still not qualified to do so after the specified period, will no longer receive Member level benefits.
  3. Partners: A partner is a company that is not directly involved in block management but whose services are essential for managing agents. This includes commercial service providers such as accountancy firms, solicitors, insurance, management services, debt collection etc.
  4. Network members: ARMA Network members are those not directly involved in the practice of residential block management or those who manages only their own portfolio of residential properties, and who wish to benefit from the technical support of ARMA. This includes developers, freeholders, corporate landlords, and housing associations.
  5. RMC/RTM Director Co: RMC/RTM Directors are non-commercial companies involved in the management of their own leasehold blocks of flats but are not eligible for full ARMA Membership. This will include Resident Managing Companies (RMCs), Right To Manage Companies (RTMs) and Residents Associations.

We look forward to celebrating our next milestone!

For information about joining ARMA, click here.