Association of Residential Managing Agents

Members' Area


  • After five years in post, Dr Nigel Glen is stepping down as CE
  • The intention is for Dr Glen to lead the ARMA Board as Executive Chairman
  • He will remain in his post as CEO until 30thJune 2021

The Association of Residential Managing Agents (ARMA) has announced that its Chief Executive Officer, Dr Nigel Glen, will be stepping down from his post after five years and will be seeking election to ARMA’s Board as Executive Chairman. 

Nigel joined ARMA as Chief Executive in 2016, and has led a far-reaching transformation of the organisation, creating a strategic plan to increase ARMA membership and bolster ARMA’s political influence as the leading trade association for residential managing agents in England and Wales. During this time, ARMA membership has increased by 40%, and now in its 30th year, ARMA is larger than it has ever been, with over 500 firms under membership, cementing its position as the voice of the leasehold management sector. 

Dr Nigel Glen commented:

“It has been my honour to lead ARMA through what have been an extraordinary five years. We have had to face up to the harsh realities of the Grenfell tragedy, the long and drawn-out campaign for leaseholder funding, and to help guide our members through the Covid pandemic. 

“I am proud of what the team at ARMA has achieved over the years – ARMA is now financially secure, fit-for purpose, bigger than ever and has the highest public, media and Government profile that it has ever enjoyed. Although I am leaving ARMA in my current capacity, I am delighted that the Board has seen fit to propose that I join as executive chair, advising on strategy and political policy.”

Chairman of ARMA, Michael Jacobs, added: “The CEO role at ARMA has exponentially broadened over the last few years, and in agreement with the Board of Directors of ARMA, the timing was right to begin the search for a full-time CEO position, whilst retaining Nigel in a strategic and political capacity and retaining continuity of our high-profile work with government and the wider industry. 

“During his tenure, Nigel has led the industry through the most tumultuous and challenging years that property management has seen, from the Grenfell tragedy and resulting building safety crisis; the upcoming leasehold reform and regulation of our sector; through to the Covid pandemic and its impact on our industry. During that time, Nigel has driven the turnaround of ARMA in financial and membership terms, strengthened our contribution to Government policy and our political and media profile and influence have never been higher or more positive. 

“Along with the rest of the ARMA Board, I would like to thank Nigel for all he has done on behalf of ARMA in the past five years and am delighted that he will remain with us for the foreseeable future – we look forward to continuing to drive ARMA’s success and growth.”

Baroness Hayter, Deputy Leader of Labour Lords and Shadow Minister, Cabinet Office, said: "Nigel has played a key role in promoting and positioning leasehold management as a professional sector and worked with others in the wider residential industry to adopt a cross-sector Code to raise standards, in the interests of consumers."

Nigel Glen will remain in post as ARMA CEO until the end of June 2021, when it is proposed he will take up position as Executive Chair on ARMA’s Board. ARMA’s current Chairman, Michael Jacobs will become Honorary Chairman. The Board has started the process to identify the next ARMA CEO, and a successor will be announced in due course. Nigel will remain as interim CEO until the new candidate takes up the position.