Association of Residential Managing Agents

Members' Area

Leaseholder Library

Welcome to the Leaseholder Library

ARMA self-service library offers guidance to leaseholders. We would recommend that you view the documents available to see if they can assist.

If they do not, or you require further information then please contact the Leasehold Advisory Service at They are a government funded body who are able to assist you and they provide free information, initial advice and guidance to members of the public about residential leasehold. They are independent and impartial and all of their advisers are legally qualified.


Posted: 11 / 09 / 2021

Updated: 19 / 07 / 2023

Making A Complaint

In this Advice Note, we’ll look at what you can do if you’re unhappy with the way your property is being managed and how to establish who’s responsible. We’ll also look at how you can make a complaint about your managing agent if they are at fault.