Association of Residential Managing Agents

Members' Area

Leaseholder Library

Welcome to the Leaseholder Library

ARMA self-service library offers guidance to leaseholders. We would recommend that you view the documents available to see if they can assist.

If they do not, or you require further information then please contact the Leasehold Advisory Service at They are a government funded body who are able to assist you and they provide free information, initial advice and guidance to members of the public about residential leasehold. They are independent and impartial and all of their advisers are legally qualified.

ARMA Consumer Charter and Standards


Posted: 19 / 10 / 2021

Updated: 19 / 07 / 2023

2021-06 ARMA 2B Consumer Charter and Standards June 2021.pdf

From January 2015 all ARMA members must operate according to the principles contained in the Consumer Charter and meet the requirements of the Standards. The aim being to raise standards of residential leasehold management through independent regulation, a Consumer Charter and Standards that are specific to managing agents.

Together with the requirements set out in ARMA’s Articles of Association and Bye-Laws, these will form the rules of ARMA membership. Corporate conduct of ARMA members is set out in the Bye-Laws, relevant aspects of which are available separately.

This document sets out the Consumer Charter and Standards and is intended to be read by landlords, leaseholders, occupiers and managing agents of residential leasehold property. To ensure that it maintains its effectiveness readers are invited to make comments in writing to ARMA so that its contents can be kept under review.

Download the full document (Edition 2B, updated June 2021) above.