Association of Residential Managing Agents

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Section 20 consultation and major works

A guide to the S.20 consultation process for major works

ARMA self-service library offers guidance to leaseholders. We would recommend that you view the documents available to see if they can assist.

If they do not, or you require further information then please contact the Leasehold Advisory Service at They are a government funded body who are able to assist you and they provide free information, initial advice and guidance to members of the public about residential leasehold. They are independent and impartial and all of their advisers are legally qualified.

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Posted: 14 / 07 / 2014

Updated: 19 / 10 / 2015

Downloads: 6199


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By law, leaseholders must be consulted before a landlord carries out works above a certain value.

This guide explains the Section 20 consultation process for landlords, resident management companies and their managing agents in England and Wales.

IMPORTANT: The advice in this booklet needs to be read in conjunction with the decision in a recent case in the High Court, 'Philips v Francis'.