Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here


Back to Training


A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.


We aim to get behind leaseholders’ expectations and to give you a range of tools to meet
them. We then go on to highlight mistakes to avoid and how to prioritise your workload in
the most efficient way, to ensure you are able to solve their demands.
A one-day course which is available in both classroom, or online delivery.

What the course covers:

  • Know what your leaseholders expect
  • Understand why customer service is crucial in property management
  • Use a range of customer service skills to exceed leaseholder expectations
  • Know which customer service mistakes to avoid
  • Prioritise your workload to effectively solve leaseholders and freeholders demands.



  • Property managers – both newcomers to the profession and more seasoned hands
  • Accounts staff – any of your accounts team that talk directly to leaseholders or freeholders
  • Maintenance staff – Do you have directly employed maintenance staff that liaise with residents?
  • Development/estate managers – Any senior site-based management staff.

To book this course please click here

To receive an additional 10% off add the promotional code: ARMA10 when booking.