Association of Residential Managing Agents

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TC96: NEW LEASE OF LIFE – CUSTOMER SERVICE TRAINING FOR PROPERTY MANAGERS (NOT DATE SPECIFIC)

Description

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

Content

We aim to get behind leaseholders’ expectations and to give you a range of tools to meet
them. We then go on to highlight mistakes to avoid and how to prioritise your workload in
the most efficient way, to ensure you are able to solve their demands.
A one-day course which is available in both classroom, or online delivery.

What the course covers:

  • Know what your leaseholders expect
  • Understand why customer service is crucial in property management
  • Use a range of customer service skills to exceed leaseholder expectations
  • Know which customer service mistakes to avoid
  • Prioritise your workload to effectively solve leaseholders and freeholders demands.

 

Audience

  • Property managers – both newcomers to the profession and more seasoned hands
  • Accounts staff – any of your accounts team that talk directly to leaseholders or freeholders
  • Maintenance staff – Do you have directly employed maintenance staff that liaise with residents?
  • Development/estate managers – Any senior site-based management staff.

To book this course please click here

To receive an additional 10% off add the promotional code: ARMA10 when booking.

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Description

A comprehensive and challenging course designed to give all customer-facing staff within a managing agent the understanding they need to give great customer service.

Content

We aim to get behind leaseholders’ expectations and to give you a range of tools to meet
them. We then go on to highlight mistakes to avoid and how to prioritise your workload in
the most efficient way, to ensure you are able to solve their demands.
A one-day course which is available in both classroom, or online delivery.

What the course covers:

  • Know what your leaseholders expect
  • Understand why customer service is crucial in property management
  • Use a range of customer service skills to exceed leaseholder expectations
  • Know which customer service mistakes to avoid
  • Prioritise your workload to effectively solve leaseholders and freeholders demands.

 

Audience

  • Property managers – both newcomers to the profession and more seasoned hands
  • Accounts staff – any of your accounts team that talk directly to leaseholders or freeholders
  • Maintenance staff – Do you have directly employed maintenance staff that liaise with residents?
  • Development/estate managers – Any senior site-based management staff.

To book this course please click here

To receive an additional 10% off add the promotional code: ARMA10 when booking.