Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online - 7.5 hours over 3 days (2.5 hours per day)

Date: 24/10/22 - 26/10/22

Duration: Online - 7.5 hours over 3 days (2.5 hours per day)

Start Time: 09:30

End Time: 12:00

Price for Members of ARMA: £100.00

Price for Non-member: £175.00

Book a Place


Back to Training


This interactive and engaging 7.5-hour course being run over 3 consecutive days (2.5-hours per day – with 30 minutes each day for questions), covers practical solutions to today’s leadership challenges and the resources to develop resilient, engaged and trusting teams.


In a sector rife with high employee turnover, managing people in today’s complex world of work, especially in property management, has reached crisis point. High employee stress levels, lack of engagement and high levels of absenteeism require managers and leaders to significantly up their game in order to have the necessary skills to be able to deliver an excellent employee experience.

Managers/Leaders have the responsibility to create a healthy working environment, a positive culture, and have a shared responsibility for the future success of their business.

Their actions, behaviours and values have an enormous impact on the workplace, and the emotional well-being of their staff.

This course is for you and your managers if you are looking for ways to:

  • Improve emotional well-being within your workforce
  • Increase performance and achieve better results
  • Reduce stress and conflict in the workplace, whilst improving morale
  • Improve workplace attitudes, behaviours and achieve a positive focus
  • Increase employee engagement
  • Decrease employee turnover
  • Decrease absenteeism.

What the course covers:

  • Getting the best out of your employees
  • Improving work performance and productivity
  • Having difficult conversations
  • Effective communication
  • Building a culture of trust and resilience
  • Gaining self confidence in leadership
  • Conflict management techniques
  • Implement and formulate leadership strategies
  • Time management for leaders.



The course is suitable for anyone taking on a managerial/leadership role or developing as a leader.