Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online - 6 hours over 2 days (3 hours per day)

Date: 20/07/2022 - 21/07/2022

Duration: Online - 6 hours over 2 days (3 hours per day)

Start Time: 13:00

End Time: 16:00

Price for Members of ARMA: £100.00

Price for Non-member: £175.00

Book a Place


Back to Training


The Introduction to Insurance course is designed to provide property management staff with a sound knowledge of the insurance industry within the residential leasehold sector. The course will provide useful information to enable your staff to provide knowledge-based advice to clients in line with UK regulatory standards.


What the course covers:

• Understanding the principles of insurance

• The insurance marketplace

• Brokers, Insurers and Captives – what’s the difference and how do they operate?

• Regulation – what can a property manager do and what can’t they do?

• Core covers including; Buildings, Liability (PL, EL and Environmental), PI, D&O, Cyber, CMP, etc.

• General conditions of an insurance contract

• The role and responsibility of a property manager when dealing with insurance

• Common types of claim

• Claims and claims management

• Disaster management – How does an insurer work with large events?



Property managers, accounts and finance staff and anyone dealing regularly with insurers and/or brokers.