Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

1 Day

Date: 03/10/2022

Duration: 1 Day

Start Time: 10:00

End Time: 12:30

Price for Members of ARMA: £60.00

Price for Non-member: £100.00

Book a Place


Back to Training


This 2-and-a-half-hour immersion session is essential for any PM managing a block with communal heating, hot water and /or CHP installed. Looking closely at the evolving energy landscape and new challenges affecting Managing Agents’ responsibilities, this bespoke and practical course will provide members with specific knowledge to ensure compliance under the Heat Network (Metering and Billing) Regulations.


By the end of the session you will have gained knowledge and CPD hours on:

  • Heat Network (Metering and Billing) Regulations 2014
  • Recognising Developments with District Heating and Heat Networks present
  • Responsibilities of the Heat Supplier and PM under the Regulations
  • CIBSE Code of Practice and its purpose
  • The Heat Network life cycle and performance
  • Common factors that affect Heat Network performance
  • Operation and Maintenance – how to get the most out of your Heat Network



If you pay the gas supply via the service charge, have CHP or an Energy Centre, you are responsible for ensuring compliance with legislation and would benefit from this session.