Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

6 hours over 3 days (2 hours per day)

Date: 04/10/22 - 06/10/22

Duration: 6 hours over 3 days (2 hours per day)

Start Time: 10:00

End Time: 12:00

Price for Members of ARMA: £100.00

Price for Non-member: £175.00

Book a Place


Back to Training


A 6-hour course being be run over 3 consecutive days (2-hours per day). Being a property manager is a demanding job; on any given day you can be required to demonstrate a variety of skills and knowledge. In this interactive legal workshop, we’ll explore some of the common legal challenges that you might face and how to deal with them. This workshop will be based around a fictional block and a copy of its specimen lease and Articles of Association will be provided to all delegates for ‘pre-reading’.



  • Understanding the decision making powers of management companies (including RTM and RMCs) on the appointment of agents
  • New development action points – what you need to be looking out for in the lease and articles of association so you can add to your building ‘manual’
  • Airbnb subletting – is it a breach and what can you do?
  • Alterations – how to handle the request and deal with the paperwork
  • Arrears recovery – looking at the lifecycle of a typical arrears case so you can manage your client’s expectations
  • Assignment of a lease – what needs to happen and how do you do it
  • Preparing for your evening AGM – understanding management companies, including decision making, appointment (and retirement) of directors, record keeping, etc.



This course is ideal for those new to block management and for property assistants moving onto portfolio management who have some knowledge of the legal framework governing residential long leasehold management but who need to become familiar with the essential information needed to safely and efficiently assist or manage a portfolio.

This course would also be suitable for those in lettings moving into residential leasehold management.