Association of Residential Managing Agents

Members' Area



As you are aware, we are all in unprecedented times. We know that the COVID-19 Pandemic will have an impact on people and companies on an unparalleled scale and exactly how it will unfold is still uncertain.

Recently imposed restrictions to daily life have forced us to quickly adopt different ways of working, learning and connecting with each other.

We know that social distancing measures will be in place for the foreseeable future and during this time ARMA has adapted its classroom training courses and will now offer them as live online training.

We are aware during these difficult times that training courses will need to be run to suit our members needs and rather than running a full-day course over one full-day we are running these over consecutive days to allow you to plan your day accordingly around this. Full details of the dates and times are provided on each course by selecting READ MORE/BOOK.

We are able to offer block bookings to members at a further discounted rate and also provide online in-house training courses for your staff. Please also contact us directly for further information on this:



In advance of all of our ARMA training courses we require you to undertake a check on the system requirements using this link

The reason for this is that it will help you avoid any connection issues for you prior to joining our training course. If this is not undertaken until the course commences you may experience technical issues which we may not be able to resolve for you once the training course has commenced.


When the webinar begins, you will be connected to audio using your computer's microphone and speakers (VoIP).Please note that not all laptops have this ability and so we recommend that you use a headset if this should be the case as this will allow you to hear the webinar. 

Please make sure that you check if your computer has a microphone and speakers and if not please ensure that you have a headset that you can use. Please do not wait until the course commences before this is checked.

Technical issue FAQ Click Here

Online 18-20 Jul 6-hrs (2 hours each day)

Date: 18/07/22 - 20/07/22

Duration: Online 18-20 Jul 6-hrs (2 hours each day)

Start Time: 10:00

End Time: 12:00

Price for Members of ARMA: £100.00

Price for Non-member: £175.00

Book a Place


Back to Training


A 6-hour course being run over 3 days (2-hours per day) by ARMA’s Technical Officer, for those new to residential leasehold property management. It will provide an overview of the controls and processes required to effectively manage a leasehold block.


  • ​​​​​Find out about regulation and codes of practice
  • Understand the terminology and statistics
  • Learn about the role of the managing agent
  • Understand the legal framework
  • Understand the importance of the lease
  • Identify the parties to the lease and about assignment
  • Learn about consultation on works and long-term agreements
  • Learn about the First-tier Tribunal (Property Chamber)
  • Understand maintenance responsibilities for residential leasehold management
  • Learn about service charges and the financial framework for managing residential leasehold property
  • Get an overview of health and safety



This introductory course is ideal for those new to the sector with less than six month’s experience in residential property management and those moving from letting to residential leasehold management..