Meet the Team

020 7978 2607
abulmer@tpi.org.uk

Andrew Bulmer is CEO of The Property Institute, the leading professional body setting standards and supporting professionals and their firms in the residential property management sectors of leasehold estate management, institutional build-to-rent and factoring in Scotland. Liaising with Government and stakeholders to improve the competence and behaviours of property management professionals for the protection and benefit of the consumer and clients.

Andrew was previously CEO of the Institute of Residential Property Management (IRPM), the leading professional body for 5,500 residential property managers. In 2022, the IRPM merged with the Association of Residential Managing Agents (ARMA), the leading body for firms in the residential estate management sector.

Previously Andrew worked at RICS UK as its Residential Director, responsible for standards and guidance for all UK Chartered Surveyors working in the residential sectors of valuation, survey, property management, agency.

020 7978 2607
nlee@tpi.org.uk

As Chief Operating Officer, Noella is responsible for the day-to-day management of ARMA, the overall performance of the organisation and delivery of services to members.

020 7978 2607
info@arma.org.uk

A major part of Helen’s role is to provide direct technical support to ARMA members and affiliates. She is also heavily involved in producing and reviewing ARMA’s Guidance Notes for members and Lessee Advisory Notes for leaseholders. Helen also acts as Principal for ARMAs Technical Committee, Health & Safety Forum and other working groups. Helen has taken a lead in the ARMA-Q project, establishing Standards, accreditation audit processes and compliance procedures.

020 7978 2607
yly@tpi.org.uk

Yen has overall responsibilities for ARMA’s events, AGM, Members’ Dinner and Conference. She also books advertising in ARMA’s newsletter.

020 7978 2607
scorette@tpi.org.uk

Sharon offers PA support to ARMA’s Chief Executive and Chief Operating Officer. She is the Office Manager and also acts as Clerk to the Council.

020 7978 2607
dwest@tpi.org.uk

Diana looks after the membership services at ARMA and training. She deals with Member, Associate and Partner application requests and manages the applications once they have been submitted. She also manages the membership renewal process. If you have a question about joining ARMA or a training query, Diana can help.

020 7978 2607
ldiamond@tpi.org.uk

Lawrence looks after the membership services at ARMA and training. Lawrence deals with Member, Association and Partner application requests and manages the applications once they have been submitted. He also manages the membership renewal process. If you have a question about joining ARMA or a training query, Lawrence can help you.

020 7978 2607
jthorburn@tpi.org.uk

Jaclyn is the strategic lead of TPI’s PR and communications activities, responsible for the influence of relevant industry policy, building and maintaining strong relationships with legislators, and engaging with stakeholders across the industry to represent and maintain the highest possible reputation for TPI and the property management profession, as well as keeping TPI members briefed and informed on how policy direction and development will affect their businesses and work.