Association of Residential Managing Agents

Members' Area

Meet the Team

Now you know what we do, you should know who we are. ARMA is run by a small but dedicated team working in Wimbledon, London.

ANDREW BULMER FIRPM, FRICS, MARLA (CHIEF EXECUTIVE OFFICER - THE PROPERTY INSTITUTE)

ANDREW BULMER

020 7978 2607
abulmer@tpi.org.uk

Andrew Bulmer is CEO of The Property Institute, the leading professional body setting standards and supporting professionals and their firms in the residential property management sectors of leasehold estate management, institutional build-to-rent and factoring in Scotland. Liaising with Government and stakeholders to improve the competence and behaviours of property management professionals for the protection and benefit of the consumer and clients.

Andrew was previously CEO of the Institute of Residential Property Management (IRPM), the leading professional body for 5,500 residential property managers. In 2022, the IRPM merged with the Association of Residential Managing Agents (ARMA), the leading body for firms in the residential estate management sector.

Previously Andrew worked at RICS UK as its Residential Director, responsible for standards and guidance for all UK Chartered Surveyors working in the residential sectors of valuation, survey, property management, agency.

NOELLA LEE FIRPM, ASSOC RICS (CHIEF OPERATING OFFICER)

NOELLA LEE

020 7978 2607
noella@arma.org.uk

As Chief Operating Officer, Noella is responsible for the day-to-day management of ARMA, the overall performance of the organisation and delivery of services to members.

HELEN CHRISTIE ASSOC RICS, FIRPM (TECHNICAL OFFICER )

HELEN CHRISTIE

020 7978 2607
info@arma.org.uk

A major part of Helen’s role is to provide direct technical support to ARMA members and affiliates. She is also heavily involved in producing and reviewing ARMA’s Guidance Notes for members and Lessee Advisory Notes for leaseholders. Helen also acts as Principal for ARMAs Technical Committee, Health & Safety Forum and other working groups. Helen has taken a lead in the ARMA-Q project, establishing Standards, accreditation audit processes and compliance procedures.

YEN LY-NGUYEN AIRPM (EVENT OPERATIONS MANAGER)

YEN LY-NGUYEN

020 7978 2607
yen@arma.org.uk

Yen has overall responsibilities for ARMA’s events, AGM, Members’ Dinner and Conference. She also books advertising in ARMA’s newsletter.

SHARON CORETTE AIRPM (PA TO CHIEF OPERATING OFFICER)

SHARON CORETTE

020 7978 2607
sharon@arma.org.uk

Sharon offers PA support to ARMA’s Chief Executive and Chief Operating Officer. She is the Office Manager and also acts as Clerk to the Council.

DIANA WEST (MEMBERSHIP OFFICER - FIRMS)

DIANA WEST

020 7978 2607
diana@arma.org.uk

Diana looks after the membership services at ARMA and training. She deals with Member, Associate and Partner application requests and manages the applications once they have been submitted. She also manages the membership renewal process. If you have a question about joining ARMA or a training query, Diana can help.

LAWRENCE DIAMOND (TRAINING CO-ORDINATOR)

LAWRENCE DIAMOND

020 7978 2607
lawrence@arma.org.uk

Lawrence looks after the membership services at ARMA and training. Lawrence deals with Member, Association and Partner application requests and manages the applications once they have been submitted. He also manages the membership renewal process. If you have a question about joining ARMA or a training query, Lawrence can help you.

JACLYN THORBURN MCIM (HEAD OF PUBLIC AFFAIRS & RELATIONS)

JACLYN THORBURN

020 7978 2607
jaclyn@arma.org.uk

Jaclyn is responsible for the strategic development of ARMA’s marketing, PR and communications activities, raising awareness of ARMA’s achievements, and developing ARMA’s offering to members and the wider industry. As well as growing the membership network, developing new initiatives and services to further benefit members, and positively positioning ARMA’s reputation and that of its members, she also maintains strong relationships with ARMA’s existing membership. Jaclyn is the best point of contact to discuss any aspect of ARMA’s marketing, membership enquiries, or commercial opportunities and partnerships.

ANDREW TAYLOR (MARKETING & COMMUNICATIONS OFFICER)

ANDREW TAYLOR

020 7978 2607
andrew@arma.org.uk

Andrew delivers ARMA’s marketing and communication activities, including AQD (the quarterly newsletter for ARMA members), social media content, the ARMA website, all of ARMA’s external publications, as well as managing the ARMA press office and supporting ARMA events. For any media, press, PR or marketing queries, Andrew is the first point of contact.