Association of Residential Managing Agents

Members' Area

Meet the Team

Now you know what we do, you should know who we are. ARMA is run by a small but dedicated team working in Wimbledon, London.



020 7978 2607

Nigel has an extensive international career in downstream oil, financial software and investment banking. He founded a property management company in 2009 and joined the board of ARMA in 2015. In 2016 he was appointed as ARMA’s CEO.

Nigel represents ARMA in its interactions with Government Ministries, Parliament, relevant  bodies, TV and press. He is a frequent contributor of articles and presentations on all aspects of leasehold.

Noella Lee FIRPM, Assoc Rics (Chief Operating Officer)

Noella Lee

020 7978 2607

As Chief Operating Officer, Noella is responsible for the day-to-day management of ARMA, the overall performance of the organisation and delivery of services to members.

Helen Christie Assoc Rics, FIRPM (Technical Officer )

Helen Christie

020 7978 2607

A major part of Helen's role is to provide direct technical support to ARMA members and affiliates. She is also heavily involved in producing and reviewing ARMA's Guidance Notes for members and Lessee Advisory Notes for leaseholders. Helen also acts as Principal for ARMAs Technical Committee, Health & Safety Forum and other working groups. Helen has taken a lead in the ARMA-Q project, establishing Standards, accreditation audit processes and compliance procedures.

Yen Ly-Nguyen AIRPM (Event Operations Manager)

Yen Ly-Nguyen

020 7978 2607

Yen has overall responsibilities for ARMA's events, AGM, Members' Dinner and Conference. She also books advertising in ARMA's newsletter. 

Sharon Corette AIRPM (Office Manager/PA to CEO & COO)

Sharon Corette

020 7978 2607

Sharon offers PA support to ARMA's Chief Executive and Chief Operating Officer. She is the Office Manager and also acts as Clerk to the Council.

Lawrence Diamond (Membership & Training Officer)

Lawrence Diamond

020 7978 2607

Lawrence looks after the membership services at ARMA and training. Lawrence deals with Member, Association and Partner application requests and manages the applications once they have been submitted. He also manages the membership renewal process. If you have a question about joining ARMA or a training query, Lawrence can help you

Jaclyn Thorburn MCIM (Marketing & Business Development Executive)

Jaclyn Thorburn

020 7978 2607

Jaclyn is responsible for the strategic development of ARMA's marketing, PR and communications activities, raising awareness of ARMA's achievements, and developing ARMA's offering to members and the wider industry. As well as growing the membership network, developing new initiatives and services to further benefit members, and positively positioning ARMA's reputation and that of its members, she also maintains strong relationships with ARMA’s existing membership. Jaclyn is the best point of contact to discuss any aspect of ARMA's marketing, membership enquiries, or commercial opportunities and partnerships. 

Andrew Taylor (Marketing & Communications Officer)

Andrew Taylor

020 7978 2607

Andrew delivers ARMA's marketing and communication activities, including AQD (the quarterly newsletter for ARMA members), social media content, the ARMA website, all of ARMA's external publications, as well as managing the ARMA press office and supporting ARMA events. For any media, press, PR or marketing queries, Andrew is the first point of contact.