Association of Residential Managing Agents

Members' Area

About ARMA

Raising standards in residential leasehold management

ARMA is the leading professional association for residential leasehold management.


ARMA was founded in 1991 to bring together professionals involved in private residential block management. We:

  • Set high standards in residential block management
  • Require our members to meet those standards
  • Provide technical advice and guidance to our members
  • Produce information and advice notes for leaseholders
  • Run training courses on the leasehold system
  • Promote professionalism in property management
  • Campaign for improvements in relevant legislation and policy


ARMA members work to high professional standards and must be part of an independent ombudsman scheme. They agree to comply with the RICS ‘Service Charge Residential Management Code’ and to abide by ARMA’s rules of membership.

ARMA Accreditation (formerly known as ARMA-Q) is a real milestone for consumer protection in the residential leasehold sector. It is based on standards developed specifically for the leasehold property management sector and independent regulation.

All ARMA members now have to comply with the Standards and a Consumer Charter.

Find out more about ARMA Accreditation here.


ARMA represents firms of managing agents. We do not represent individual property managers. Our members range from small family run businesses looking after a few blocks to national companies managing tens of thousands of flats across numerous developments.

The types of buildings ARMA members manage can vary enormously in size and style; some are new build tower blocks, some are converted houses and others are purpose built mansion blocks dating back to the Twenties and Thirties.

See benefits of becoming a Member here.


Associates are managing agents that are working towards becoming a Member, but do not yet meet the two-year trading rule, or who may have had their application for accreditation declined. This is a transitory category where maximum periods are set and they will either progress to Member, or if still not qualified to do so after the specified period, will no longer receive Member level benefits.


A partner is a company that is not directly involved in the block management of flats but whose services are essential for managing agents. This includes commercial service providers such as accountancy firms, solicitors, insurance, management services, debt collection etc.

See benefits of becoming a Partner here


ARMA Network members are those not directly involved in the practice of residential block management or those who manages only their own portfolio of residential properties, and who wish to benefit from the technical support of ARMA. This includes developers, freeholders, corporate landlords, and housing associations.

See benefits of joining ARMA Network  here.


RMC/RTM Directors is a membership category open to non-commercial companies involved in the management of Leasehold blocks of flats including Residents Management Companies, Right to Manage Companies and Residents Associations.

See benefits of becoming an RMC/ RTM member here.