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ARMA welcomes Commons debate on leasehold reform

20th December 2016|POSTED BY: Admin

As the leading trade body for residential managing agents in England and Wales, ARMA (the Association of Residential Managing Agents) has long campaigned for improvements in leasehold legislation, which is why it welcomed the debate on leasehold and commonhold law reform in the House of Commons today (Tuesday 20th December).

ARMA CEO, Dr Nigel Glen, said: ”There was a robust debate in the House of Commons highlighting examples of poor practice across the spectrum of lea... Read More ...

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Social media for small property management businesses

16th December 2016|POSTED BY: Admin

(Image supplied courtesy of HowToStartABlogOnline.net.)

Property PR specialists Oracle Group provide some useful tips on how social media can benefit small property management businesses and look at which platforms are best and how you can get started.

Social media marketing is an innovative way to boost brand awareness and lead generation, but where do you start with all the platforms? Here’s a quic... Read More ...

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Do complaints add value?

13th December 2016|POSTED BY: Admin

Following on from their entertaining session at the 2016 ARMA Regional Briefings, John Baguley from Ombudsman Services: Property explores this question.

It’s an interesting question and one that’s often met with mixed reaction. Do complaints really add value? Do I really need to try and attempt to achieve resolution? It’s not me that’s unreasonable it’s the customer, surely?

And then we have the fact that ARMA requires membership of a... Read More ...

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Why Eastbourne Lettings joined ARMA

7th December 2016|POSTED BY: Admin

The Eastbourne Lettings team with Monty, the dog.

Eastbourne Lettings started as a residential letting agency in 2003 and branched into block management five years later.

“Having been members of ARLA for several years it made sense to us to join ARMA. We wanted the extra standing the accreditation would give us with Freeholders, Leaseholders and RTMs across the town. We also knew that we would gain extra confidence in our skills as property managers once we passed the application.

We found the online application very user f... Read More ...

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Annual Report 2015-16 - An overview of our past year

5th December 2016|POSTED BY: Admin

2015-2016 was the first complete year of operation under the new self-regulatory regime ushered in by ARMA-Q, that is with accredited members, independent regulation, and member audits.

There is no doubt that ARMA is taking more responsibility for the conduct of its members, and this has focused our attention on ARMA's own governance and procedures. All of this has been necessary, and positive, and ARMA has matured as an organisation as a result.

This can only be to the good, ... Read More ...

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