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The good, the bad and the ugly of complaints

22nd May 2017|POSTED BY: Admin

In the latest article from Ombudsman Services: Property, Sector Expert Nicolette Granite looks at the good, the bad and the ugly of typical complaint types.

The Good – A well-handled complaint

During February and March there was an interruption to the Complainant’s water supply. They stated this caused water pressure surges, which damaged their toilet’s flushing system. They explained the toilet was constantly flushing, which led... Read More ...

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RECENT CYBER-ATTACKS: ADVICE TO MEMBERS

17th May 2017|POSTED BY: Admin

Further to the recent cyber-attack on the NHS and others, we are grateful to Adler Insurance Brokers Ltd and Equilibrium Security for the following advice to ARMA Members:

Back in November we gave a rather chilling talk at the ARMA Conference on cyber risks and how to protect against them and unfortunately the events of the last few days serves as a reminder of the importance of such protection.

As cyber-attacks become more prevalent, it is becoming increasingly important to have ... Read More ...

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How to manage the growth of Airbnb effectively

9th May 2017|POSTED BY: Admin

How to manage the growth of Airbnb and short-lets effectively

The growth of Airbnb and similar short-let websites over the past five years has raised a number of new issues for residential building managers.

It may be tempting to try to stop short-term lettings entirely but this is unlikely to solve the issue. An outright ban could lead to residents letting their homes out under the radar, which would increase the risks of something going wrong – and make it... Read More ...

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Things to know before you buy a leasehold flat

20th April 2017|POSTED BY: Admin

Almost all ‘owned’ flats in England and Wales are leasehold, as are many houses.

Understanding what it means to own a residential long leasehold property can be unclear.

In this series of six guides available from our Leasehold Library you will find helpful information when considering buying a leasehold property:

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ARMA announces new Partners scheme

7th April 2017|POSTED BY: Admin

Build your business by joining ARMA as a Partner

ARMA has expanded its Affiliates status to invite service provider companies to join the Association as an ARMA Partner to take advantage of some considerable business benefits to market their products and services to its members.

Service providers would be joining an established network of firms – accountancy, insurance, legal, IT, building maintenance, etc – already offering their services to its membe... Read More ...

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