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North London firm's concerns unfounded

27th June 2016|POSTED BY: Admin


Ray Jacobs, Director of Property Management at north London-based Chelsea Square, explains why the business decided to make the plunge and go for ARMA membership.

Established in 2010, Chelsea Square estate agency was founded by four partners: Adrian Burgering; Davian Hunte; Mario Demetriou; and Ray Jacobs. Formerly a design and build business investing in and developing property in the local area, the decision was made to expand the company into the wider-scoping sales, lettings and end-to-end property management service it is today.

The West Hampstead branch of Chelsea Square was the first to open its doors in 2010, with the majority of sales, lettings and flat management concentrated within the vibrant property market of the NW6 area. Previously employing in-house contractors to deal with maintenance issues, word of Chelsea Square’s service got out and so opportunities for block management began to flood in - with 2014 marking the creation of a department solely dealing with block management.

"As members of both ARLA and the NAEA we understood the importance of being affiliated to a strong association and the benefits it would have when speaking with new clients. We felt that ARMA-Q would give us the confidence to go forward with the new department” says Ray Jacobs.

He remembers how the application process initially seemed daunting but once started, everything was relatively straightforward and any issues were clearly explained and dealt with promptly. “It was still a huge relief when the application was completed and we became a member. I think in hindsight we would have probably enlisted the help of a technical officer if we were to do it over again, as this would certainly have quickened up the process.”

Being new to block management, there were some issues Chelsea Square didn’t have the knowledge or experience to deal with right away and this was the point when ARMA-Q became invaluable to the company. Ray describes the support received as essential to the running of the department - “we are comfortable in the knowledge that should a question arise from a leaseholder or freeholder that we don’t have an answer to, there is someone on the end of a phone that can advise us on how to proceed.”