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14th December 2015|POSTED BY: Admin


If you’re considering ARMA accreditation, but daunted by the process, Debbie Murphy, residential property manager at West Midlands firm, Wolfs, explains how the transition from Associate to Member status was all in a day’s work.

Since joining Wolfs in early 2013, I have relished the role of building up a brand new residential property management division, to enhance its offering beyond residential property sales and lettings. I knew that becoming an ARMA Member was vital to the reputation of this new division, so after two years as an Associate member, the time came to make the transition to full Member status, and become accredited under the ARMA-Q programme of self-regulation.

As a small team, I don’t mind admitting that I felt incredibly daunted by the prospect of trying to manage the accreditation paperwork as well as my busy day job, without much support. After speaking to some managing agents, they too confirmed my worst fears that I would be tied up in paperwork and form-filling for months. However, with a January deadline to meet, I had to get the ball rolling.

Throughout my career in property management, I have always used the ARMA guidance notes and library of documents to my full advantage – I find the information available so helpful, and if ever in doubt, I always ‘do it the ARMA way’. The launch of ARMA-Q seemed to be well supported, with a number of training and advice sessions, as well as guidance notes, but two years on, I wasn’t sure where to start.

On the letter I received from ARMA reminding me about the transition to Member status, I noticed that ARMA offered a consultancy service to help with the process. I promptly arranged for Helen Christie, ARMAs Technical Officer to come my office and help me through it.

I cleared my diary and Helen advised me on what things I needed to have to hand. After arriving in the morning, Helen sat at my desk and went through everything with me – to my absolute surprise, the application was complete by lunch-time. I was astounded – it was neither laborious, or complicated or time-consuming.

So, to all the naysayers and the doubters, I would urge you to reconsider your ARMA membership – use their expertise and support to your advantage and you could find yourself on the path to accreditation in no time.

Debbie Murphy and her team manage around 700 units across 17 blocks throughout the West Midlands. For more information, visit