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Consumer Guide to ARMA-Q

ARMA-Q is the new self-regulatory regime for ARMA members. It aims to raise standards across the sector and places consumers at its heart. It features:

  • An independent Regulatory Panel
  • A Consumer Charter
  • Standards which are specific to managing agents

This guide summarises what you can expect from your ARMA managing agent.

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2/08/2013

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4/12/2014

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