Association of Residential Managing Agents

Members' Area

Meet the Team

Now you know what we do, you should know who we are. ARMA is run by a small but dedicated team working in Wimbledon, London.



020 7978 2607

Nigel joined ARMA as Chief Executive Officer in April 2016 following a varied and highly successful career in senior executive positions, including a software business start-up, investment banking, and co-founder and director for a residential property management firm. Nigel’s main responsibility is the longer term strategy and direction of ARMA and representing the Association to the outside world, particularly concerning legislation and policy.

Noella Lee FIRPM, AssocRics (Chief Operating Officer)

Noella Lee

020 7978 2607

As Chief Operating Officer, Noella is responsible for the day-to-day management of ARMA, the overall performance of the organisation and delivery of services to members.

Geraldine Shortall FIRPM (Technical Officer - Part Time)

Geraldine Shortall

020 7978 2607

Geraldine provides technical support and help to ARMA members, associates and affiliates on day to day management issues. She also sits on the Ombudsman Services: Property Sector Liaison Panel and generally interacts with other trade and professional bodies such as the IRPM, RICS, the Property Ombudsman & Property Redress Scheme. Geraldine is responsible for overseeing all membership and affiliate status applications and devising and ensuring delivery of appropriate training courses.

Helen Christie AssocRics, FIRPM (Technical Officer - Currently on maternity leave)

Helen Christie

020 7978 2607

A major part of Helen's role is to provide direct technical support to ARMA members and affiliates. She is also heavily involved in producing and reviewing ARMA's Guidance Notes for members and Lessee Advisory Notes for leaseholders. Helen also acts as Principal for ARMAs Technical Committee, Health & Safety Forum and other working groups. Helen has taken a lead in the ARMA-Q project, establishing Standards, accreditation audit processes and compliance procedures.

Yen Ly-Nguyen AIRPM (Projects Manager)

Yen Ly-Nguyen

020 7978 2607

Yen has overall responsibilities for ARMA's events, training courses, AGM, members' dinner and conference. She also books advertising in ARMA's newsletter and manages the distribution of the weekly members' circulars.

Sharon Corette AIRPM (PA to Chief Operating Officer)

Sharon Corette

020 7978 2607

Sharon offers PA support to ARMA's Chief Operating Officer. She also acts as Clerk to the Council; collating agenda papers, attending meetings and taking minutes.

Diana West (Membership Officer)

Diana West

020 7978 2607

Diana looks after the membership services at ARMA. She deals with member and affiliate application requests and manages the applications once they have been submitted. She also manages the membership renewal process. If you have a question about joining ARMA, Diana can help.

Sean Cahill (Marketing and Communications Manager)

Sean Cahill

020 7978 2607

Sean is responsible for managing ARMA’s communications and marketing activities, including AQD (the quarterly newsletter for ARMA members), social media, website, publications and relations with the local, national and trade press. For all press and communications queries, Sean is the first point of contact.

Karen Finnon (PA to Chief Executive Officer)

Karen Finnon

020 7978 2607,uk

Karen offers PA support to ARMA's Chief Executive Officer. She also assists with new initiatives to improve the Association's membership benefits.

Jane Forsyth AssocRics, FIRPM (Clerk to the Regulatory Panel)

Jane Forsyth

020 7978 2607

As the Clerk to the Regulatory Panel Jane deals with incoming complaints and disciplinary matters. She also produces our weekly members circular.

Susannah Dora Majlati (Finance)

020 7978 2607

Susannah looks after ARMA's Finance Department and administers the financial processes within the organisation. She takes responsibility for organising the financial and accounting affairs, including ARMAs Bookkeeping and supports our external accountancy advisor in the preparation and presentation of appropriate accounts and the provision of financial information for the Secretariat.